Field IT Support Specialist, Northern Region

4 weeks ago


Derby, Derby, United Kingdom Trescal Full time
Field IT Support Specialist

We are looking for a dedicated Field IT Support Specialist to deliver both 1st and 2nd line assistance to all Trescal personnel. In this role, you will be responsible for addressing user inquiries related to IT and operational challenges, while also providing effective solutions and resolutions as necessary. Your duties will encompass managing user requests and ensuring timely resolution through our Helpdesk system.

Key Responsibilities
  • Previous experience in IT Helpdesk or Support roles
  • Strong customer service focus
  • Capability to work autonomously or collaboratively within a team
  • Self-driven with excellent time management abilities
  • Proficient communication and teamwork with internal departments
  • Adaptable to a dynamic work environment
  • Exceptional telephone skills and meticulous attention to detail
  • Willingness to travel throughout the UK, including overnight stays
About Trescal

Trescal is a premier provider of calibration services on a global scale, catering to a variety of sectors with measurement, repair, and asset management solutions. With a workforce exceeding 5,000 employees across 31 countries, the company has witnessed a remarkable growth rate since its inception.

At Trescal, we are committed to environmental sustainability, actively working to minimize our carbon footprint. Our goal is to achieve carbon neutrality by 2040 through responsible practices in our operations and vehicle fleet.

Core Values

Integrity - Team Spirit - Innovation

Diversity, Equity & Inclusion

Trescal is devoted to promoting diversity, equity, and inclusion within the workplace, offering flexible work options and hiring based on merit without bias. We welcome candidates from all backgrounds to consider joining our team.

Employee Benefits
  • Competitive salary structure
  • Ongoing training and professional development opportunities
  • Generous vacation allowance with buy/sell options
  • Flexible working conditions
  • Access to the Trescal PerksHub
  • Employee wellness programs
  • Medical Health Cash Plan
  • Pension and Life Assurance Scheme


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