Technical Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Staffbase Recruitment Ltd. As a Technical Support Specialist, you will play a critical role in providing expert technical support and advice to our clients and engineers to resolve machine breakdowns, assist with machine installations and commissioning, and roll out software updates.
Key Responsibilities:
- Provide technical guidance and support to customers and engineers to resolve technical issues and improve machine performance.
- Process and manage spare and replacement parts orders and enquiries from engineers and customers.
- Investigate and resolve technical and engineering queries in a timely and professional manner.
- Maintain and update field service engineer work schedules and plan and coordinate customer visits as required.
- Process and update job sheets and CRM system for engineers.
- Maintain training records and book training for engineers as necessary.
- Attend occasional machine breakdowns and installations with field service engineers.
Requirements:
To be successful in this role, you will need to have a strong background in mechanical and electrical engineering, with a HNC or HND qualification in either field. You will also need to have excellent written and verbal communication skills, as well as the ability to work well under your own initiative.
Benefits:
This is a fantastic opportunity to join a leading recruitment agency and work with a variety of clients in the manufacturing sector. You will receive a competitive salary, company car, and a range of benefits including 33 days annual leave and a pension scheme.
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