IT Support Specialist

2 weeks ago


Manchester, United Kingdom In Technology Group Full time

About the Role:

We are seeking a skilled and motivated IT Support Specialist to join our team at In Technology Group. As a key member of our technical support team, you will provide advanced technical support, troubleshoot complex IT issues, and ensure the smooth operation of our IT systems.

Key Responsibilities:

  • Provide technical support for hardware, software, and network issues.
  • Manage escalated tickets from the support team, ensuring timely resolution.
  • Maintain and troubleshoot Windows Server, Office 365, and networking infrastructure.
  • Assist with IT projects, deployments, and system upgrades.
  • Document technical processes and solutions.

Requirements:

  • Proven experience in a technical support role.
  • Strong knowledge of Windows Server, Office 365, and applications.
  • Network troubleshooting (routers, switches, firewalls, VPN setups).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills with a customer-focused approach.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary with room for growth.
  • Team activities and events.
  • Opportunities for professional development and certifications.
  • Friendly and supportive work environment.


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