Radiology Informatics Project Lead

6 days ago

Farnborough, Hampshire, United Kingdom Philips Full time
About the Role

We are seeking a highly skilled Project Manager Radiology Informatics Specialist to join our team at Philips. As a key member of our Enterprise Diagnostic Informatics (EDI) Professional Services Team, you will be responsible for managing projects related to radiology informatics solutions.

Key Responsibilities
  • Gaining knowledge and familiarity with customers and their environments within the assigned geography, including project leaders, influencers, IT policies, and constraints.
  • Understanding customer needs and Philips' solutions implemented using accepted project methodologies such as PRINCE2.
  • Improving customer satisfaction as measured by the Net Promoter Score (NPS).
  • Assisting in setting clear delivery expectations before customer order signature, in close liaison with the EDI sales consultant and Account management Teams.
  • Providing and delivering clear project documentation in line with PRINCE2 / SOLID project methodology.
  • Managing the customer acceptance process and assisting with the EDI revenue recognition process by providing tracking and feedback as required.
  • Providing project management and leading a Project Team so that these expectations are met or exceeded.
  • Closing and handing over the project to the Incident Support Services team so that regular maintenance operations can take place inside the agreed SLA.
  • Providing timely communications to the customer about project status.
  • Providing timely communications to the Philips management team about project status.
  • Ensuring Projects are managed through the Philips Project Management tools and MS Office applications.
  • Ensuring that customers have sufficient information to enable them to deal with Philips in an efficient and cost-effective manner.
  • Collecting Voice of Customer (VoC) input.
About the Team

You will be part of the EDI Professional Services Team, supporting the solutions installations deployed throughout the UK & Ireland, providing applications consultation and workflow expertise to customers. You will report into the Radiology Informatics Delivery Manager.

Requirements
  • Successful high-tech project management experience.
  • Strong team player who will act on behalf of Philips in EDI projects.
  • Superb project management skills, including ability to multi-task, using accepted project methodologies such as PRINCE2.
  • Demonstrated acumen for understanding IT products and network environments.
  • Excellent oral and written English-language skills.
  • Excellent communication skills.
  • Experience of the workflow within a radiology department would be a benefit.
  • Experience of Hospital IT Projects, specifically RIS, PACS, VNA, Digital Pathology and Imaging Software would be an advantage.
  • Clear driving license and willingness to travel extensively.
About Philips

We are a leading healthcare technology company, committed to improving people's lives through innovative solutions. We value our employees and offer a range of benefits, including a competitive salary, annual bonus, and company car or car allowance. We also offer access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday. Philips University is available to all employees for learning and development opportunities. We are a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants, including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.

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