Customer Service Coordinator

2 months ago


London, Greater London, United Kingdom Reed Full time
Customer Service Administrator

We are seeking a dedicated Customer Service Administrator to join our team at Reed. The successful candidate will play a key role in managing and overseeing the scheduling of electrical inspections, installations, and maintenance works across residential properties.

Key Responsibilities:
  • Send out letters to residents requesting electrical renewals and conduct follow-up phone calls to book these renewals.
  • Provide comprehensive administrative support to project teams, including document preparation and data entry.
  • Answer phone calls from tenants, liaising with them to confirm bookings and resolve any concerns.
  • Serve as the primary contact for residents, handling scheduling queries and delivering a high level of customer service.
  • Collaborate closely with the project management team, electricians, and other contractors to ensure the electrical programme is delivered on time and efficiently.
  • Accurately input and update appointment and project data in company databases and project management systems.
  • Facilitate the arrangement and renewal of Electrical Installation Condition Report (EICR) certificates.
Requirements:
  • Previous experience in a scheduling or coordination role, preferably in a construction, social housing, or electrical services context.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
What We Offer:
  • 21 days annual leave plus public holidays.
  • Opportunities for professional development and training.

This full-time role is office-based with working hours from Monday to Friday, 8am – 4pm. If you are a proactive individual with a passion for customer service and a knack for coordination, we would love to hear from you.



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