Product Support Consultant

4 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom NECSWS Full time
Job Description

As a Product Support Consultant at NEC Software Solutions, you will play a critical role in providing exceptional customer service and technical support to our clients. This is a fantastic opportunity to work with a leading software solutions provider and contribute to the success of our Health Registry services.

Main Responsibilities
  • Provide domain and application support to all users of NEC's Health Registry services.
  • Act as the key point of contact for the implementation of Registries as a Service (RaaS) products.
  • Take ownership of the customer/user service support experience.
  • Complete key system administration tasks, essential to the running of NEC Registry Services.
  • Identify and drive Registry service improvements through innovation, documentation, and learning resources.
Requirements
  • Excellent communication skills.
  • Excellent customer service skills.
  • Highly self-motivated.
  • Highly organized.
  • Good problem-solving/issue investigation skills.
  • Attention to detail.
  • Ability to work as part of a team and on your own.
  • Ability to work under pressure.
  • Ability to manage and prioritize workload effectively.
  • To be able to work flexibly when required.
  • Proficient in Microsoft Office – especially Word/Excel/PowerPoint.
Benefits
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
  • A selection of flexible benefits to suit your individual needs.

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