Product Support Specialist

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full time
Product Support Consultant

NEC Software Solutions is seeking a highly skilled Product Support Consultant to join our team. As a key member of our Registry Support Team, you will be responsible for providing exceptional support to our customers and users of our Health Registry services.

Main Responsibilities:

  • Provide domain and application support to all users of NEC's Health Registry services.
  • Act as the key point of contact for the implementation of Registries as a Service (RaaS) products.
  • Take ownership of the customer/user service support experience.
  • Complete key system administration tasks essential to the running of NEC Registry Services.
  • Identify and drive Registry service improvements through innovation, documentation, and learning resources.

Key Skills and Qualifications:

  • Excellent communication and customer service skills.
  • Highly self-motivated and organized.
  • Good problem-solving and issue investigation skills.
  • Attention to detail and ability to work under pressure.
  • Ability to work as part of a team and on your own.
  • Proficient in Microsoft Office, especially Word, Excel, and PowerPoint.

Benefits:

  • Private medical cover funded by NEC for employees.
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC.
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
  • A selection of flexible benefits to suit individual needs.

About NEC Software Solutions:

We pride ourselves on offering an excellent benefits package and a supportive work environment. If you are a motivated and skilled individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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