Product Support Specialist
4 weeks ago
NEC Software Solutions is seeking a highly skilled Product Support Consultant to join our team. As a key member of our Registry Support Team, you will be responsible for providing exceptional support to our customers and users of our Health Registry services.
Main Responsibilities:
- Provide domain and application support to all users of NEC's Health Registry services.
- Act as the key point of contact for the implementation of Registries as a Service (RaaS) products.
- Take ownership of the customer/user service support experience.
- Complete key system administration tasks essential to the running of NEC Registry Services.
- Identify and drive Registry service improvements through innovation, documentation, and learning resources.
Key Skills and Qualifications:
- Excellent communication and customer service skills.
- Highly self-motivated and organized.
- Good problem-solving and issue investigation skills.
- Attention to detail and ability to work under pressure.
- Ability to work as part of a team and on your own.
- Proficient in Microsoft Office, especially Word, Excel, and PowerPoint.
Benefits:
- Private medical cover funded by NEC for employees.
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC.
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit individual needs.
About NEC Software Solutions:
We pride ourselves on offering an excellent benefits package and a supportive work environment. If you are a motivated and skilled individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
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