Customer Service Representative
3 weeks ago
Join HMRC as a Customer Service Advisor and play a vital role in delivering exceptional customer service to our taxpayers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information on tax-related matters.
About the RoleThis is an exciting opportunity to start your career with HMRC and contribute to our mission of delivering a world-class customer service experience. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a first-rate service by telephone, email, or web chat.
Key Responsibilities- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide accurate information on tax-related matters, including tax payments, refunds, and other related topics
- Work collaboratively with colleagues to achieve team goals and objectives
- Participate in training and development programs to enhance skills and knowledge
- Meet performance targets and contribute to the success of the team
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving and analytical skills
- Ability to work collaboratively as part of a team
- Basic math skills and ability to understand tax-related concepts
As a Customer Service Advisor with HMRC, you will enjoy a range of benefits, including:
- A competitive salary and benefits package
- Opportunities for career development and progression
- A dynamic and supportive work environment
- Flexible working arrangements, including remote work options
- Access to training and development programs to enhance skills and knowledge
Join HMRC today and start your career as a Customer Service Advisor. Apply now and take the first step towards a rewarding and challenging role in customer service.
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