Customer Service Representative

3 weeks ago

Liverpool, Liverpool, United Kingdom HMRC Full time
HMRC Customer Service Advisor - Liverpool

Join HMRC as a Customer Service Advisor and play a vital role in delivering exceptional customer service to our taxpayers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information on tax-related matters.

About the Role

This is an exciting opportunity to start your career with HMRC and contribute to our mission of delivering a world-class customer service experience. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a first-rate service by telephone, email, or web chat.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate information on tax-related matters, including tax payments, refunds, and other related topics
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in training and development programs to enhance skills and knowledge
  • Meet performance targets and contribute to the success of the team
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
  • Basic math skills and ability to understand tax-related concepts
Benefits

As a Customer Service Advisor with HMRC, you will enjoy a range of benefits, including:

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Flexible working arrangements, including remote work options
  • Access to training and development programs to enhance skills and knowledge

Join HMRC today and start your career as a Customer Service Advisor. Apply now and take the first step towards a rewarding and challenging role in customer service.

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