Floor Manager
3 weeks ago
Job Title: Floor Manager
Job Summary:
We are seeking a highly motivated and experienced Floor Manager to join our team at Frasers Group. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining high standards of visual presentation in our stores.
Key Responsibilities:
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
- Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Possess a real passion for beauty and for delivering a world-class client experience
- Coach and develop team members to ensure they have the skills and knowledge to deliver exceptional customer service
- Ensure brand standards are delivered and ensure all operational tasks are completed
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the Beauty Ambassadors
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Requirements:
- Demonstrates a high level of personal energy
- Confident, assertive and personable
- Positive and enthusiastic with a can-do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
About Us:
Frasers Group is a luxury fashion destination for men and women, home to an edit of over brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, Frasers Group offers a luxury lifestyle that is as traditional as it is modern.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career development and progression. If you are a motivated and experienced retail professional looking for a new challenge, we would love to hear from you.
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