Service Director

6 days ago


Gloucester, Gloucestershire, United Kingdom Compass Associates Full time
Job Title: Service Director

We are seeking an experienced Service Director to join our team at Compass Associates Ltd. As a key member of our leadership team, you will be responsible for the operational, financial, and quality performance of our business.

Key Responsibilities:
  • Lead and develop a culture where the highest standards of safety, quality, excellent care, and customer service are consistently delivered.
  • Ensure the commercial success of the business by identifying and securing new business opportunities and reviewing existing contracts to maintain profitability.
  • Manage all risks to the organisation's external and public reputation, leveraging opportunities to enhance reputation.
  • Work closely with the Wellbeing Services Network and wider Priory organisation to ensure the success of the business.
  • Provide leadership and direction to the team, ensuring clear target setting and delivery of action plans.
  • Ensure effective governance is in place, including regular Business Reviews and other meetings, to ensure the service performs to agreed targets.
  • Proactively use management information to identify areas of underperformance and put action plans in place to deliver improvements.
  • Review audit or inspection reports and recommendations, ensuring compliance with all statutory regulatory bodies, company policies, and procedures.
  • Take an active part in the budget setting process, supporting department leads to understand and deliver stretching but achievable budgets.
  • Ensure recruitment is a high priority, monitoring vacancies, recruitment activity, and performance.
  • Develop a clear retention plan, which is monitored and reviewed, to reduce colleague turnover and increase permanent recruitment.
  • Provide coaching to the Senior Management Team and heads of departments to improve performance and develop their career pathways.

We are looking for a highly experienced and skilled individual who can lead and manage our team to deliver exceptional results. If you have a proven track record of leadership and decision-making skills, experience in delivering financial targets, and a good understanding of the Employee Assistance Programme (EAP) sector, we would love to hear from you.

Please note that this is a permanent vacancy, and we offer a competitive salary and benefits package. If you are interested in this opportunity, please submit your application.


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