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Telecom Service Coordinator
2 months ago
Location: Hemel Hempstead
Our client, a dynamic and forward-thinking telecommunications company, is seeking a skilled Telecom Service Coordinator to join their team. As an employee-owned company, they pride themselves on a positive culture of collaboration and commitment, driving business growth through teamwork and innovation.
The Telecom Service Coordinator will play a crucial role in managing and coordinating the provisioning of telecommunications services for customers. This involves working closely with various departments to ensure timely and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process.
Key Responsibilities:
- Receive and process customer orders for new telecommunications services, upgrades, or modifications.
- Verify order details, ensuring accuracy and completeness of information.
- Liaise with internal departments to coordinate the provisioning of services.
- Maintain regular communication with customers, keeping them informed about the status of their orders and any potential delays.
- Identify and resolve any provisioning issues or discrepancies that may arise.
- Collaborate with technical teams to troubleshoot and resolve service activation or configuration problems.
- Maintain accurate records of all provisioning activities, including order details, status updates, and customer communication.
- Generate reports on provisioning activities, performance metrics, and service delivery timelines.
- Implement and adhere to company policies, procedures, and standards related to provisioning and service delivery.
- Provide excellent customer service and support, addressing customer inquiries, concerns, and requests related to provisioning.
Requirements:
- Excellent communication, interpersonal, and organisational skills.
- Previous experience in telecom provisioning, customer service, or a related role with sound knowledge of telecommunications services, technologies, and industry standards.
- Experience of managing and resolving complex customer and provisioning issues and seeing these through to successful resolution.
- Proficiency in using telecom provisioning systems, CRM software, and Microsoft Office applications.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Able to converse clearly and concisely over the phone, by e-mail and in person internally and externally at a variety of levels.
Work Hours: 8.30am to 5pm Monday to Friday and occasional weekends and Bank holidays where skeleton staff is required. After probationary period.
As an employee-owned company, we have a positive culture of collaboration and commitment, with all employees driven to achieve business growth. This is an exciting opportunity to join as a key member of the business and contribute towards our mutual success.
