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Cross Functional Operational Specialist

2 months ago

Dartford, Kent, United Kingdom Tiffany & Co. Full time

Job Summary

The Tiffany & Co. Cross Functional Operational Specialist is a highly skilled, service centre-based professional who manages customer needs for after-sales and servicing-based enquiries for multiple channels. This role provides the Tiffany Experience to every client and develops strong client relationships by ensuring the delivery of the highest service levels through the pursuit of excellence, innovation, and state-of-the-art technology.

Key Responsibilities

  • Provide a level of service that clients value and an experience that distinguishes Tiffany & Co. from the competition.
  • Honour commitments as the client advocate between internal departments and business processes to resolve client dissatisfaction and build enduring relationships.
  • Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience.
  • Create loyalty to the Tiffany & Co. brand through delivering excellent service at all times.

Teamwork, Collaboration and Communication

  • Contribute to the success of the department through developing and maintaining effective working relationships and strong communication within the immediate team and key business partners.

Efficiency and Productivity

  • Provide efficient and timely physical and systematic processing of customer-owned merchandise service orders to and from customers, vendors, and TCO locations.
  • Manage the workflow of the TSC, including identifying and assigning parts and performing quality inspections of repaired merchandise.
  • Produce new sale and retail price update valuations ensuring accuracy and consistency.
  • Display expertise in multi-system, multi-tasking environments to manage calls, written correspondence, and business processes.
  • Consistently meet departmental KPIs.

Requirements

  • Superior communication and interpersonal skills.
  • Previous service experience in a retail or contact centre environment.
  • Familiarity with workshop, servicing, repair processes, and associated terminology.
  • Authorisation to work and remain in the UK.