Cross Functional Operations Specialist

1 month ago


Dartford, Kent, United Kingdom Tiffany & Co. Full time

Job Summary

The Tiffany & Co. Cross Functional Operations Specialist is a highly skilled service centre-based individual who manages customer needs for after-sales and servicing-based enquiries. This role provides the Tiffany Experience to every client and develops strong client relationships by ensuring the delivery of the highest service levels.

Key Responsibilities

  • Provide exceptional service to clients, ensuring their needs are met and exceeded.
  • Develop and maintain effective working relationships with internal departments and business partners.
  • Manage the workflow of the service centre, including identifying and assigning parts and performing quality inspections of repaired merchandise.
  • Produce new sale and retail price update valuations, ensuring accuracy and consistency.
  • Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence, and business processes.

Requirements

  • Superior communication and interpersonal skills.
  • Previous service experience in a retail or contact centre environment.
  • Familiarity with workshop, servicing, repair processes, and associated terminology.
  • Authorisation to work and remain in the UK.

About Tiffany & Co.

Tiffany & Co. is a world-renowned luxury jeweller and specialty retailer. We are committed to delivering exceptional customer experiences and building strong relationships with our clients.



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