Cross Functional Operations Specialist

3 weeks ago


Dartford, Kent, United Kingdom Tiffany & Co. Full time

Job Summary

The Tiffany & Co. Cross Functional Operations Specialist is a highly skilled individual who manages customer needs for after-sales and servicing-based enquiries. This role is based in our Service Centre in Dartford and requires strong client relationships, excellent communication skills, and a passion for delivering exceptional service.

Key Responsibilities

  • Provide a high level of service to clients, ensuring a seamless experience and resolving any issues promptly.
  • Collaborate with internal departments to resolve client dissatisfaction and build enduring relationships.
  • Manage the workflow of the Service Centre, including processing customer owned merchandise service orders and performing quality inspections.
  • Produce accurate and consistent valuations for new sales and retail price updates.
  • Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence, and business processes.

Requirements

  • Superior communication and interpersonal skills.
  • Previous service experience in a retail or contact centre environment.
  • Familiarity with workshop, servicing, repair processes, and associated terminology.
  • Authorisation to work and remain in the UK.

About Tiffany & Co.

Tiffany & Co. is a world-renowned luxury jeweller and specialty retailer. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.



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