Cross Functional Operations Specialist

1 month ago


Dartford, Kent, United Kingdom Tiffany & Co. Full time

Job Summary

The Tiffany & Co. Cross Functional Operations Specialist is a highly skilled, service centre-based individual who manages customer needs for after-sales and servicing-based enquiries for multiple channels. This role provides the Tiffany Experience to every client and develops strong client relationships by ensuring the delivery of the highest service levels through the pursuit of excellence, innovation, and state-of-the-art technology.

Key Responsibilities

  • Provide exceptional service to clients, ensuring their needs are met and exceeded.
  • Develop and maintain effective working relationships with internal departments and business partners.
  • Manage the workflow of the Service Centre, including identifying and assigning parts and performing quality inspections of repaired merchandise.
  • Produce accurate and timely valuations of new sales and retail price updates.
  • Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence, and business processes.

Requirements

  • Superior communication and interpersonal skills.
  • Previous service experience in a retail or contact centre environment.
  • Familiarity with workshop, servicing, and repair processes and associated terminology.
  • Authorisation to work and remain in the UK.


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