Ecommerce Operations Coordinator
4 days ago
About the Role
We are seeking an experienced Ecommerce Operations Coordinator to join our team at People Solutions Group Limited. As an Ecommerce Operations Coordinator, you will play a crucial role in ensuring the smooth operation of our ecommerce warehouse, from receiving and storing inventory to dispatching orders to customers.
Key Responsibilities
- Oversee daily ecommerce warehouse operations, including receiving, storing, inventory management, and dispatch.
- Ensure timely processing and delivery of B2C orders, meeting service level agreements (SLAs).
- Run inventory checks between enterprise resource planning (ERP) and warehouse management system (WMS) for accuracy.
- Manage inventory levels, stock transfers, and space utilization to optimize warehouse efficiency.
- Monitor and resolve order processing and delivery issues, providing excellent customer service.
- Plan and execute manual repack and rework jobs with the warehouse team.
- Identify process improvements to enhance efficiency and customer satisfaction.
- Monitor ERP alerts and address operational errors.
- Maintain accurate documentation and report discrepancies to management.
- Generate reports on operations, including order volumes, fulfillment, and inventory.
- Collaborate with cross-functional teams to align operations with business objectives.
Requirements
- Degree in Business Administration, Ecommerce, Supply Chain Management, or equivalent experience.
- Proven experience in ecommerce operations or warehouse management.
- Strong understanding of ecommerce platforms and order management systems.
- Excellent organizational and multitasking skills with attention to detail.
- Proficiency in Microsoft Office Suite and ecommerce software.
- Strong problem-solving skills under pressure.
- Good communication and interpersonal skills for cross-functional collaboration.
Desirable Experience
- Experience with platforms like Shopify, Magento, or WooCommerce.
- Knowledge of digital marketing strategies and integration with ecommerce operations.
- Familiarity with data analysis tools and techniques.
What We Offer
- Full training provided.
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
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