Ecommerce Supply Chain Manager

6 days ago

Birmingham, Birmingham, United Kingdom People Solutions Group Limited Full time

About the Role

We are seeking an experienced Ecommerce Operations Coordinator to join our team at People Solutions Group Limited. As an Ecommerce Operations Coordinator, you will play a crucial role in ensuring the smooth operation of our ecommerce warehouse, from receiving and storing inventory to dispatching orders to customers.

Key Responsibilities

  • Oversee daily ecommerce warehouse operations, including receiving, storing, inventory management, and dispatch.
  • Ensure timely processing and delivery of B2C orders, meeting service level agreements (SLAs).
  • Run inventory checks between enterprise resource planning (ERP) and warehouse management system (WMS) for accuracy.
  • Manage inventory levels, stock transfers, and space utilization to optimize warehouse efficiency.
  • Monitor and resolve order processing and delivery issues, providing excellent customer service.
  • Plan and execute manual repack and rework jobs with the warehouse team.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Monitor ERP alerts and address operational errors.
  • Maintain accurate documentation and report discrepancies to management.
  • Generate reports on operations, including order volumes, fulfillment, and inventory.
  • Collaborate with cross-functional teams to align operations with business objectives.

Requirements

  • Degree in Business Administration, Ecommerce, Supply Chain Management, or equivalent experience.
  • Proven experience in ecommerce operations or warehouse management.
  • Strong understanding of ecommerce platforms and order management systems.
  • Excellent organizational and multitasking skills with attention to detail.
  • Proficiency in Microsoft Office Suite and ecommerce software.
  • Strong problem-solving skills under pressure.
  • Good communication and interpersonal skills for cross-functional collaboration.

Desirable Experience

  • Experience with platforms like Shopify, Magento, or WooCommerce.
  • Knowledge of digital marketing strategies and integration with ecommerce operations.
  • Familiarity with data analysis tools and techniques.

What We Offer

  • Full training provided.

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