Customer Service Representative

22 hours ago

Banbury, Oxfordshire, United Kingdom Cameo Consultancy Full time
Customer Service Advisor

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Cameo Consultancy. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities:
  • Manage customer enquiries and resolve issues in a timely and professional manner
  • Input customer orders and provide accurate information on price, availability, and technical product details
  • Support Business Development Managers by providing customer data and sales information
  • Resolve customer queries regarding deliveries, orders, and technical support
  • Perform administrative tasks related to returns and warranties
  • Work collaboratively with sales & marketing, warehouse, credit control, to improve service and product offerings
  • Provide proactive and reactive sales and marketing support for departmental managers
Requirements:
  • Automotive or a passion for cars
  • Customer service experience with a positive and professional attitude
  • Strong communication and relationship-building skills
  • Accurate data input skills and proficiency in Microsoft Office (Outlook, Excel, Word & Teams). SAP experience is a plus
  • A strong telephone manner and the ability to handle queries efficiently
  • Knowledge of motor vehicles or automotive products is an advantage, but full training will be provided
What We Offer:

Join our team and enjoy a competitive salary of c£27,000 depending on experience, as well as great facilities, free parking, 25 day holiday and company pension. You will also receive plenty of training over 6-12 months and ongoing whilst you learn the products and the business.

After training (around 6 months) the role will offer hybrid working 2 days per week.

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