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Table Gaming Operations Manager

2 months ago

Leicester, Leicester, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and betting company that operates in the UK and other countries. Our mission is to provide a safe and enjoyable gaming experience for our customers, while also delivering strong financial performance.

Job Summary

We are seeking an experienced Table Gaming Operations Manager to join our team at Grosvenor Casinos. As a key member of our leadership team, you will be responsible for leading and developing our gaming operations to deliver exceptional customer experiences and drive business growth.

Key Responsibilities

  • Lead and develop the gaming team to deliver an effective gaming operation
  • Utilize gaming management software and consult with central teams to drive performance
  • Ensure resource planning of gaming team to meet operational demand
  • Ensure effective training, development, and motivation of the gaming team
  • Drive customer service standards within the gaming team
  • Maximise the venues' profitability by managing effective and efficient gaming operations
  • Be accountable for the smooth running of each casino shift and take decisions in the absence of the General Manager
  • Conduct effective daily management of all aspects of the casino gaming operation, including Poker if applicable
  • Drive customer service standards for the gaming team, identifying customer needs, and acting on customer satisfaction feedback
  • Deliver Grosvenor gaming yields, handle growth while ensuring margin efficiency. Deliver Poker growth if applicable
  • Be responsible for analysis of table data, maintain an efficient, profitable gaming operation
  • Support and consult with the Customer Verifications teams to ensure sufficient levels of due diligence in place for eligible customers

Requirements

  • Current PML License holder with extensive leadership experience in UK Gaming
  • Previous success in achieving sales and yield targets
  • Proven record and ability to lead people and communicate the standards and targets for a successful casino
  • Previous experience in roles such as Casino Manager, Operations Manager, Gaming Manager, Casino Shift Manager, Casino Operations Manager, Pit Manager or similar

What We Offer

  • Competitive salary
  • Fantastic rewards package
  • Induction for success
  • Learning and development opportunities
  • Exciting project work
  • People-focused culture
  • High-performing culture
  • Emphasis on growth