Technical Support Analyst

1 week ago


London, Greater London, United Kingdom CommuniTech Recruitment Group Full time £70,000 - £80,000
Job Description

Job Title: IT Support Analyst

Job Type: Full-time

Industry: Commodities Trading

Company: CommuniTech Recruitment Group

Location: Victoria Office

Job Type: Permanent

Salary: £70,000 - £80,000 + Discretionary Bonus and Benefits

Job Description:

Job Summary:

We are seeking an experienced IT Support Analyst to join our Infrastructure team. The successful candidate will be responsible for providing technical support and maintenance for our IT infrastructure, including servers, networks, and desktops.

Key Responsibilities:

  • Provide technical support and maintenance for IT infrastructure, including servers, networks, and desktops
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with the IT business leaders and info sec team to provide robust solutions
  • Work closely with the head of Infrastructure to ensure the smooth and robust running of companywide IT Infrastructure and support
  • Promote organisational awareness of company policies and standards, reporting directly any issues found

Requirements:

  • Working knowledge of all Microsoft operating systems from server 2016 onwards and windows 10 onwards
  • In-house Server maintenance and updates; Appropriate hardware and software fixes
  • Office 365 / SharePoint / OneDrive
  • An understanding of Networks, Active Directory, DNS, DHCP
  • Configuring policies, secure score, groups and conditional Access
  • Patching protocols and WSUS rollout, configuration and management
  • Cisco Umbrella Policies and Cisco Anyconnect
  • Bloomberg, Trayport, TT Trader, RightAngle – Trading system troubleshooting
  • Eset encryption, Eset AV and SentinelOne EDR solutions– maintaining the security of all corporate devices
  • Citrix –Citrix VDI installations and management of infrastructure
  • Information security monitoring and response or related experience, with Knowledge or Experience with EDR, SIEM, NDR, Vulnerability management, MITRE attack framework, Cyber Essentials and Incident response

Benefits:

  • Annual discretionary bonus
  • 25 days holiday
  • Company pension scheme (10% company contribution)
  • Private medical scheme with a range of additional wellbeing benefits
  • Life assurance (5x salary)
  • Bike2Work scheme including secure onsite storage and showers
  • Season ticket loan
  • Travel insurance (including leisure travel)


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