Patient Care Coordinator

2 months ago


Watford, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as an Administration Advisor in our Outpatient Contact Centre. As a key member of our team, you will play a vital role in ensuring the smooth operation of our outpatient services.

Key Responsibilities
  • Liaise with patients and Trust colleagues to ensure efficient appointment booking, cancellation, and monitoring.
  • Work at the reception desk in outpatient clinics and answer the Trust's Appointment Line, dealing with patients' appointment queries.
  • Perform general office administration duties, including opening and distributing post, emails, and dealing with routine correspondence.
About Us

East and North Hertfordshire NHS Trust is a leading healthcare provider, delivering high-quality care to our patients. We are proud of our commitment to excellence and our ability to adapt to the changing needs of our community.

Person Specification
  • Essential:
    • Evidence of experience in office duties.
    • Experience in dealing with the public and reception-type roles.
    • Proficiency in Email, Microsoft Word, and Excel packages.
  • Desirable:
    • Experience in Lorenzo.
    • Previous employment in a clerical healthcare setting.
What We Offer

We offer a competitive salary, a High Cost Area Supplement, and excellent opportunities for career progression within the Trust. Our team is committed to providing a positive work-life balance, and we encourage flexible working arrangements.



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