Sales Support Professional

6 hours ago


Edinburgh, Edinburgh, United Kingdom M&G plc. Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Support Executive to join our team at M&G plc. As a Sales Support Executive, you will play a critical role in helping our Financial Advisers strengthen and grow their business, making M&G their provider of choice.

Key Responsibilities
  • Provide exceptional customer service to our Financial Advisers, helping them navigate our digital and product journeys to save time and maximize their use of our online tools.
  • Support Advisers with product and proposition enquiries, facilitating seamless journeys and resolving service issues through to resolutions.
  • Work in partnership with our Account Managers to identify and follow up on lead generation opportunities, helping to maximize sales aligned to our panels business plans.
  • Identify and support potential new business opportunities by engaging with Advisers.
Requirements
  • Experience of working in a customer-facing role is essential.
  • Experience of working within Financial Services is desirable, where you will have developed a commercial mindset.
  • Relevant professional qualification (R01 or equivalent) is ideal, or demonstrates a willingness to work towards this.
  • Resilient, confident, and enthusiastic with the ability to work well under pressure.
  • Effective communication skills with an ability to interpret and articulate requirements, resolve issues, and manage complex/technical enquiries.
About M&G plc

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. We welcome those who take part in military service and those returning from career breaks.


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