Customer Insights Analyst

2 months ago

London, Greater London, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly skilled Customer Insights Analyst to join our team at Frasers Group. As a key member of our digital analytics function, you will play a crucial role in connecting the dots across our customer data.

Key Responsibilities

  • Leverage multiple data sources, including Google Analytics, transactional databases, and advertising platforms, to create a comprehensive view of our customers.
  • Work closely with data engineering to prioritize a roadmap of data models and automations to meet our analytics needs.
  • Scrutinize large datasets using visualization tools, such as PowerBI or Looker, and present findings to senior management and wider digital teams.
  • Support the team in delivering a framework of periodic analysis and reporting, communicating customer performance effectively.
  • Measure the effectiveness of our customer communication through experimentation and incrementality.
  • Develop relationships with data engineering, commercial analytics, and other business stakeholders to ensure continuity in definitions and data governance.
  • Build tools and educate the wider team to promote a data culture and democratize our data.

Requirements

  • Proficiency in SQL (required) and R/Python (desired).
  • Strong visualization skills, including experience with PowerBI, Looker, or Tableau.
  • Extensive experience working in analytics or business intelligence within an e-commerce or retail setting.
  • Good understanding of applying customer analytics core concepts, such as LTV, CAC, RFM, Churn, and NPS/CSAT.
  • Expert communication skills, with the ability to adapt presentation style based on audience.
  • A passion for data and natural curiosity for uncovering informative insights.
  • Keen interest in the future of customer analytics, including lifetime value and retention.
  • Experience building or briefing data models in a cloud environment, such as BigQuery, Snowflake, or Redshift.
  • Ability to work autonomously, building strong working relationships with key stakeholders across CRM, Membership, trading, and other digital functions.

About Us

Frasers Group is a leading retail company that is rethinking the industry through digital innovation and unique store experiences. We are committed to elevating the retail experience for our customers and are seeking a talented Customer Insights Analyst to join our team.

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.About the RoleThe Customer Insights Analyst will be responsible for managing European customer analytics and insights, focusing on spearheading the understanding of customer behavior,...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.About the RoleThe Customer Insights Analyst will be responsible for managing European customer analytics and insights, focusing on spearheading the understanding of customer behavior,...

  • Customer Insights Analyst

    4 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.About the RoleThe Customer Insights Analyst will be responsible for managing European customer analytics and insights, focusing on spearheading the understanding of customer behavior,...

  • Customer Insights Analyst

    4 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.About the RoleThe Customer Insights Analyst will be responsible for managing European customer analytics and insights, focusing on spearheading the understanding of customer behavior,...

  • Customer Insights Analyst

    4 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.About the RoleThe Customer Insights Analyst will be responsible for managing European customer analytics and insights, focusing on spearheading the understanding of customer behavior,...

  • Customer Insights Analyst

    4 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.About the RoleThe Customer Insights Analyst will be responsible for managing European customer analytics and insights, focusing on spearheading the understanding of customer behavior,...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.As a Customer Insights Analyst, you will be responsible for managing our European customer analytics and insights. You will analyze data across all channels – online, offline, and mobile...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.As a Customer Insights Analyst, you will be responsible for managing our European customer analytics and insights. You will analyze data across all channels – online, offline, and mobile...

  • Customer Insights Analyst

    2 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystJob Summary:We are seeking a Customer Insights Analyst to join our team at Levi Strauss & Co. The successful candidate will be responsible for managing European customer analytics and insights, analyzing data across all channels, and developing strategies to optimize our loyalty program and drive deeper customer engagement...

  • Customer Insight Analyst

    2 weeks ago

    London, Greater London, United Kingdom QVC Full time

    About the RoleWe are seeking a highly skilled Customer Insight Analyst to join our team at QVC. As a key member of our Consumer Insights team, you will play a crucial role in analyzing internal and external trends to identify opportunities and help key stakeholders understand what motivates our customers and influences their behavior.Key...

  • Customer Insights Analyst

    2 months ago

    London, Greater London, United Kingdom FreshMinds Talent Full time

    FreshMinds Talent is partnering with a leading provider of executive training for high-growth companies backed by private equity. They are seeking a skilled Data Analyst to unlock valuable insights from customer data, driving operational efficiency and strategic decision-making. As a Customer Insights Analyst, you will leverage your analytical expertise to...

  • Customer Insights Analyst

    1 month ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer AnalystAt Levi Strauss & Co, we're looking for a talented Customer Analyst to join our team. As a key member of our customer insights team, you'll play a critical role in driving business growth by uncovering valuable customer insights and developing strategies to optimize our loyalty program and drive deeper customer engagement and...

  • Customer Insights Analyst

    1 month ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer AnalystAt Levi Strauss & Co, we're looking for a talented Customer Analyst to join our team. As a key member of our customer insights team, you'll play a critical role in driving business growth by uncovering valuable customer insights and developing strategies to optimize our loyalty program and drive deeper customer engagement and...

  • Customer Insights Analyst

    2 weeks ago

    London, Greater London, United Kingdom Frasers Group Full time

    Customer Insights AnalystWe are seeking a highly skilled Customer Insights Analyst to join our team at Frasers Group. As a key member of our digital analytics function, you will play a crucial role in connecting the dots across our customer data.Key Responsibilities:Leverage multiple data sources to create a holistic view of the customer.Work closely with...

  • Customer Insights Analyst

    1 week ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job SummaryWe are seeking a highly skilled Customer Insights Analyst to join our team at Levi Strauss & Co. As a key member of our customer analytics team, you will be responsible for analyzing customer data from various sources to uncover valuable insights and develop strategies that optimize our loyalty program and drive deeper customer engagement and...

  • Customer Insights Analyst

    2 weeks ago

    London, Greater London, United Kingdom QVC Full time

    Job Title: Customer Insights AnalystAbout the Role:We are seeking a highly skilled Customer Insights Analyst to join our team at QVC. As a Customer Insights Analyst, you will play a key role in analyzing internal and external trends to help identify opportunities and understand what motivates customers and influences their behavior.Key Responsibilities:-...

  • Customer Insights Analyst

    2 months ago

    London, Greater London, United Kingdom Selfridges Full time

    Are you a data-driven individual passionate about enhancing customer experiences? Selfridges is seeking a talented Customer Data Analyst to join our dynamic team. In this role, you will leverage your analytical expertise to uncover valuable insights from customer data, driving strategic decision-making and shaping the future of our customer engagement...

  • Customer Insights Analyst

    2 months ago

    London, Greater London, United Kingdom Selfridges Full time

    Are you a data-driven individual passionate about enhancing customer experiences? Selfridges is seeking a talented Customer Data Analyst to join our dynamic team. In this role, you will leverage your analytical expertise to uncover valuable insights from customer data, driving strategic decision-making and shaping the future of our customer engagement...

  • Customer Insights Analyst

    1 week ago

    London, Greater London, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled Customer Insights Analyst to join our team at Frasers Group. As a key member of our digital analytics function, you will play a crucial role in connecting the dots across our customer data.Your primary responsibility will be to provide insight on our customer's needs and behaviours, and to report the health of...

  • Customer Insights Analyst

    1 week ago

    London, Greater London, United Kingdom Aquent Full time £26

    Job Title: Customer Insights AnalystJob Summary:We are seeking a highly skilled Customer Insights Analyst to join our team at Aquent. As a Customer Insights Analyst, you will play a pivotal role in developing market intelligence and understanding our customers, competitors, and growth opportunities.Key Responsibilities:Market Intelligence Development:...