Customer Insights Analyst

1 month ago

London, Greater London, United Kingdom Levi Strauss & Co Full time
Job Title: Customer Analyst

At Levi Strauss & Co, we're looking for a talented Customer Analyst to join our team. As a key member of our customer insights team, you'll play a critical role in driving business growth by uncovering valuable customer insights and developing strategies to optimize our loyalty program and drive deeper customer engagement and retention.

Key Responsibilities:
  • Collect and analyze customer data from various sources across all channels, including loyalty program activity, CRM systems, website and app analytics, marketing campaigns, and social media interactions.
  • Utilize data visualization tools to create compelling reports and dashboards that highlight key trends and insights from an omnichannel perspective.
  • Develop and present regular reports and presentations on loyalty program performance and customer insights, highlighting the omnichannel perspective to key stakeholders.
Requirements:
  • 1-3 years of experience in a data analysis or business intelligence role, preferably in a marketing or customer experience context, with exposure to omnichannel data.
  • Excellent communication and presentation skills, able to translate complex data into actionable stories for diverse audiences.
  • Strong attention to detail and ability to work independently and manage multiple priorities.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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