Customer Insights Analyst

4 weeks ago


London, Greater London, United Kingdom Levi Strauss & Co Full time

Job Summary

We are seeking a highly skilled Customer Insights Analyst to join our team at Levi Strauss & Co. As a key member of our customer analytics team, you will be responsible for analyzing customer data from various sources to uncover valuable insights and develop strategies that optimize our loyalty program and drive deeper customer engagement and retention.

Key Responsibilities

  • Collect and analyze customer data from various sources, including loyalty program activity, CRM systems, website and app analytics, marketing campaigns, and social media interactions.
  • Utilize data visualization tools to create compelling reports and dashboards that highlight key trends and insights from an omnichannel perspective.
  • Develop and present regular reports and presentations on loyalty program performance and customer insights, highlighting the omnichannel perspective to key stakeholders.

Requirements

  • Bachelor's degree in Marketing, Business Analytics, Statistics, or a related field.
  • 1-3 years of experience in a data analysis or business intelligence role, preferably in a marketing or customer experience context, with exposure to omnichannel data.
  • Excellent communication and presentation skills, able to translate complex data into actionable stories for diverse audiences.

What We Offer

As a Customer Insights Analyst at Levi Strauss & Co., you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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