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Night Reception Supervisor

2 months ago

Hounslow, Greater London, United Kingdom Accor Full time
Job Description

The Night Reception Team Leader plays a vital role in ensuring a warm and welcoming environment for all guests at our hotel.

As a key member of our Night Reception team, you will be responsible for providing exceptional service to our guests, handling complex situations and queries with ease, and working collaboratively with other departments as needed.

We are looking for a highly skilled and experienced individual who can lead our Night Reception team with confidence and poise, ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities:

  • Welcoming and checking in guests, ensuring a smooth and secure environment
  • Providing high-quality services with a warm and friendly approach
  • Supervising and supporting the Night Reception team
  • Handling complex situations and guest queries with ease
  • Working collaboratively with other departments as needed

Requirements:

  • Opera Cloud experience
  • Leadership skills
  • Able to handle complex situations and guest queries
  • Working under pressure
  • Dealing with complaints
  • Managing delayed flights
  • H&S awareness
  • Fire Marshall and First Aid certification

What We Offer:

  • Full-time position with 40 hours per week, 5 nights per week
  • Competitive salary
  • Flexibility to work Monday to Sunday night shifts