Membership Engagement Specialist

3 weeks ago

London, Greater London, United Kingdom 67 Pall Mall Full time

About 67 Pall Mall

We are seeking a Membership Coordinator to become part of our team at 67 Pall Mall for a short-term contract.

This role presents an excellent opportunity for a dedicated professional eager to advance their career within a vibrant team.

The venue is a stunningly designed establishment featuring custom tableware and one of the most extensive wine selections in the country.

Role Overview

We are looking for an individual who is enthusiastic about joining a private members' club and excels in communication through various channels, including phone, email, and face-to-face interactions. With the assistance of the Membership Assistant and the Head of Department, you will be responsible for a range of membership activities, from administrative tasks to conducting personalized tours.

Key Responsibilities

  • Facilitating membership retention during renewal periods by managing the membership inbox and addressing feedback and inquiries from members.
  • Conducting both outbound and inbound communications with members throughout the renewal phase.
  • Gaining proficiency in systems such as Jonas, Seven Rooms, and the website to maintain organized member lists.
  • Assisting the Membership Assistant with updates for both new and existing members during peak times.
  • Segmenting membership groups and reaching out to current members through mail merges.
  • Providing real-time updates during renewals using Airtable and demonstrating strong skills in Microsoft Excel.
  • Promoting the club's values and occasionally guiding prospective members on tours of the facility.
  • Being flexible to undertake additional tasks as needed to meet business requirements.

Essential Qualities

  • The ideal candidate will possess strong interpersonal skills to foster trust among colleagues at all levels.
  • A collaborative spirit, thriving in teamwork and partnership with peers.
  • Appreciation for diverse perspectives as a source of innovation and creativity.
  • Proactive problem-solving abilities, taking ownership of challenges and devising solutions.
  • Openness to feedback regarding personal conduct.
  • Adaptability to the dynamic nature of the role.

Preferred Skills & Experience

  • 2-3 years of experience in administrative roles or within membership organizations.
  • Background in customer support is advantageous.
  • Familiarity with membership operations.
  • Exceptional written and verbal communication skills in English; proficiency in additional languages is a plus.
  • Strong organizational skills with meticulous attention to detail and a sense of urgency.
  • Ability to manage and prioritize a demanding workload effectively.
  • Results-driven mindset, capable of working independently and demonstrating initiative.
  • Capacity to juggle multiple tasks simultaneously to meet deadlines.
  • A genuine enthusiasm for the mission of 67 Pall Mall in the wine community, understanding the unique landscape of membership clubs.

Benefits

We offer a range of benefits for our Membership Coordinator:

  • Complimentary meals during shifts.
  • 29 days of annual leave.
  • Opportunities for WSET and other professional training.
  • Uniform provision.
  • Pension scheme.
  • Dedicated training from our management team.
  • Social events during summer and holiday seasons.
  • Generous staff discounts at the club.
  • Discounts on personal purchases.
  • Cycle to Work Scheme.

67 Pall Mall is committed to providing equal opportunities for all employees.

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