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Interim Housing Solutions Coordinator

2 months ago

London, Greater London, United Kingdom Richmond and Wandsworth Councils Full time

Position Overview

Job Title: Interim Housing Solutions Coordinator

Salary Range: Competitive salary based on experience

Employment Type: Full-Time

Location: Richmond and Wandsworth

Addressing homelessness remains a critical focus for local authorities. The Interim Housing Solutions Coordinator will play a vital role in enhancing the availability of temporary housing by establishing and nurturing partnerships with property owners, real estate agents, and developers.

You will become part of a dynamic and dedicated team during a period of significant transformation, where each day presents a chance to create a meaningful impact.

We seek a dedicated professional with exceptional communication and negotiation abilities. We welcome individuals who share our dedication, enthusiasm, and commitment to service.

  • Facilitate the allocation of temporary housing and ensure that all agreements with tenants are executed in compliance with established policies and procedures.
  • Provide essential information, guidance, and support to vulnerable individuals, focusing on managing their housing expectations effectively.
  • Ensure prompt allocation of properties and swift execution of agreements with tenants to minimize vacancy periods.
  • Establish tenancies and manage accounts for allocated properties.
  • Conduct home visits to clients residing in temporary accommodations.
  • Oversee clients in temporary housing, including issuing notifications and managing housing duties.

Role Responsibilities

Customer Service Expertise: Given that some clients may be vulnerable or come from difficult backgrounds, it is crucial to provide attentive support while maintaining professionalism and composure. The primary goal is to deliver exceptional service to those in need.

Writing Proficiency: You will be responsible for accurately documenting information in the management system, drafting correspondence, and preparing reports. Clear and high-quality writing is essential, as regular communication with residents and stakeholders is a key aspect of the role.

Proactive and Organized Approach: Effectively managing cases to completion is vital, ensuring timely actions and consistent communication. Taking ownership of cases and striving for excellence in service delivery is expected.

Essential Qualifications, Skills, and Experience

  • Ability to work autonomously, demonstrating motivation and a people-first approach.
  • Outstanding written and verbal communication skills, adaptable to a diverse clientele.
  • Strong customer service orientation.
  • Excellent organizational skills with the ability to prioritize tasks effectively.
  • Commitment to enhancing the quality of services provided.
  • Access to a vehicle or capability to utilize public transport for property inspections in accordance with current regulations.

If you are passionate about making a positive difference in the community and possess the necessary skills to thrive in a challenging yet rewarding environment, we encourage you to consider this opportunity.

Commitment to Diversity

Richmond and Wandsworth Councils are dedicated to fostering inclusive recruitment practices. We value diversity and recognize that employees from various backgrounds contribute significantly to our service delivery.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments during the recruitment process, please inform us.

We are also committed to safeguarding and promoting the welfare of children and vulnerable adults, expecting all staff and volunteers to share this commitment.

We offer a comprehensive range of benefits designed to attract, develop, and reward our employees, including annual leave, flexible working arrangements, and a generous pension plan.

Richmond and Wandsworth Councils