Retail Sales Assistant
6 days ago
About Frasers Group
Frasers Group is a leading luxury fashion destination for men and women, offering an edit of over 500 brands from established international designers to contemporary labels.
Our Commitment to Excellence
We are dedicated to providing an exceptional customer experience, with a focus on elegance, simplicity, and attention to detail.
Job Summary
We are seeking a highly motivated and driven Sales Assistant to join our team, providing exceptional customer service and contributing to the success of our stores.
Key Responsibilities
- To greet customers with a sincere and warm welcome, ensuring they are aware of your assistance.
- To ask open-ended questions to understand customers' needs and preferences.
- To recommend, select, and locate merchandise that meets customers' needs.
- To provide information about in-store offers, promotions, and loyalty programs.
- To process cash and card transactions efficiently and accurately.
- To stay up-to-date on the latest trends and product knowledge.
- To maintain a customer-friendly and focused environment at all times.
- To guarantee a high level of customer service at all times.
- To educate and guide customers about Frasers Group, our brands, and products.
- To offer alternatives and add-on sales as necessary.
- To ensure store standards are met and the store is prepared for the next trading day.
- To comply with all Frasers Group policies and procedures.
Requirements
- Excellent communication and interpersonal skills.
- Able to work effectively within a team environment.
- Customer-focused and passionate about delivering exceptional service.
Personal Qualities
- High energy levels to drive projects to completion.
- Confident and assertive in a fast-paced environment.
- Positive and enthusiastic attitude with a 'can-do' approach.
- Passion for fashion retail and staying up-to-date on the latest trends.
- Professional manner and a fashion-conscious attitude.
- Flexible and reliable, with a strong work ethic.
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