Sales Associate

2 months ago


Rushden, Northamptonshire, United Kingdom Frasers Group Full time

About the Role:

Frasers Group is seeking a highly motivated and customer-focused Sales Assistant to join our team. As a Sales Assistant, you will play a key role in delivering exceptional customer service and driving sales through the provision of an individual bespoke service.

Key Responsibilities:

  • To greet and engage with customers on arrival and answer any initial queries.
  • To assist customers with security tags and provide support on nearby tills if necessary.
  • To deliver a world-class customer experience that meets the high standards of Frasers Group.
  • To display excellent attention to detail when helping to style customers and actively listen to their needs.
  • To introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
  • To resolve queries effectively face-to-face or on the telephone.
  • To maintain replenishment and achieve excellent stockroom and back-of-house standards to ensure product availability.
  • To maintain high standards of personal presentation.
  • To take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
  • To maintain sophisticated retail and visual standards to capture the customers' imagination and drive sales.
  • To take an active role in loss prevention within the store.
  • To adhere to all health and safety policies at all times.

Requirements:

  • Relevant customer-facing experience that reflects the role.
  • To demonstrate a passion for working with customers to enhance their shopping experience.
  • To have a desire and ability to deliver sales against targets set.
  • To be able to communicate confidently with colleagues and customers.
  • To be a team player.

About Us:

Frasers Group is a leading retail company that values innovation, customer satisfaction, and teamwork. We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees.


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