Sales Associate

3 hours ago

Rushden, Northamptonshire, United Kingdom Frasers Group Full time

About House of Fraser:

House of Fraser is a leading department store group with a rich heritage spanning over years. With a portfolio of over global brands, we are committed to delivering exceptional customer experiences and driving sales through our team of dedicated sales associates.

The Role of Sales Assistant:

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant. As a Sales Assistant, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities:

  • To greet and engage with customers on arrival and answer any first queries.
  • Able to assist customers with security tags and provide support on nearby tills if necessary.
  • Deliver a world-class customer experience that is unrivalled in the marketplace.
  • Display excellent attention to detail when helping to style customers by actively listening to their needs.
  • Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
  • Resolve queries effectively face-to-face or on the telephone.
  • Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability.
  • Maintain high standards of personal presentation.
  • Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
  • Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales.
  • Takes an active role in loss prevention within the store.
  • Adheres to all health and safety policies at all times.

Requirements:

  • Relevant customer-facing experience which reflects the role.
  • Can demonstrate a passion for working with customers to enhance their shopping experience.
  • A desire and ability to deliver sales against targets set.
  • Ability to communicate confidently with colleagues and customers.
  • Be a team player.

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