Compassionate Care Senior Support Specialist

3 weeks ago

Thamesmead, Greater London, United Kingdom Oxleas NHS Foundation Trust Full time
Position: Compassionate Care Senior Support Specialist
Band: 3
Type: Fixed Term/Internal Secondment - Full Time (22.5 hours per week, Monday - Friday)

We are seeking a Compassionate Care Senior Support Specialist to join our dedicated team.

The successful candidate will be an integral part of the Greenwich Mental Health Liaison Team (MHLT), focusing on providing compassionate follow-up calls to individuals who have visited the Emergency Department (ED) due to self-harm incidents.


The ideal candidate will possess strong engagement skills, demonstrating a motivating and positive demeanor to encourage patients to participate in meaningful conversations and to develop effective safety plans.

The role involves utilizing open and supportive dialogue to comprehend the patient’s circumstances, identify coping mechanisms, and explore their strengths, values, aspirations, and goals.

The post holder will adhere to the relevant Code of Conduct applicable to non-regulated nursing personnel.


Senior Healthcare Support Workers may have the opportunity to advance to a Nursing Associate or Assistant Practitioner role upon completion of requisite training and demonstration of necessary competencies.


Key Responsibilities:

  • Conduct compassionate follow-up calls to patients presenting to ED after self-harm incidents.
  • Exhibit an empathetic understanding of mental health challenges.
  • Contribute to the assessment, planning, implementation, and evaluation of care.
  • Execute additional tasks identified in the crisis care plan in collaboration with senior MHLT members.
  • Provide essential support and advice to clients regarding practical strategies for managing self-harm.
  • Collaborate with patients to create personalized safety plans.
  • Maintain focus during telephone interactions, ensuring full attention is given to the patient and the conversation.
  • Undertake other duties that align with the band and nature of the position.
Oxleas NHS Foundation Trust offers a comprehensive range of healthcare services across community and secure environments.

Our services encompass community health care, including district nursing and speech and language therapy, as well as care for individuals with learning disabilities and mental health support such as psychiatry, nursing, and therapeutic services.

Our multidisciplinary teams cater to individuals of all ages, collaborating closely with various sectors of the NHS, local councils, and the voluntary sector through our innovative provider collaboratives.

With over 4,300 staff members, we operate in diverse settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools, and private residences.

We manage numerous sites across the South of England, ensuring high-quality care for our patients and their families.

Our Mission: To enhance lives by delivering the highest standard of care.

Core Values:
  • Kindness
  • Fairness
  • Active Listening
  • Compassion

Responsibilities Overview:

  • Develop compassionate outreach to patients following self-harm presentations to ED.
  • Utilize skills to engage patients during calls, ensuring safety plans are established.
  • Demonstrate understanding of aggression causes and apply skills in prevention and management.
  • Address the needs of individuals with sensitivity to their diverse backgrounds.
  • Maintain professional boundaries in interactions with patients and their families.
  • Report incidents and complaints in accordance with trust policy.
  • Foster therapeutic relationships with patients in crisis.
  • Assist patients in identifying issues contributing to their crisis and facilitate resolution.
  • Seek opportunities for personal skill and knowledge development in crisis management.
  • Recognize the limits of personal abilities and seek guidance from senior team members as necessary.
  • Engage in social, recreational, and therapeutic activities with patients and caregivers.
  • Document all client interactions accurately.
  • Understand risk management principles and utilize appropriate tools.
  • Uphold the principles of the Mental Health Act.
  • Promote user and carer involvement in care processes.
  • Ensure confidentiality and security of client records.
  • Respect the individuality and values of clients.
  • Maintain effective communication with clients, families, and staff.
  • Participate in staff meetings and the orientation of new employees.
  • Enter client and service activity data into electronic systems as directed.

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