Accommodation Services Team Leader
6 days ago
Job Title: Service Team Leader
Company: Rentokil Hygiene
Location: Birmingham
Job Type: Full-time
Salary: £24,048 per annum
Benefits:
- Competitive salary
- Grading system with higher salary bandings for consistently strong performance
- Monthly bonus scheme
- Sales leads commission
- RI Rewards (includes cashback and discounts on multiple retailers)
- Job security as part of a FTSE 100 company
Job Summary:
We are seeking an experienced Service Team Leader to join our team in Birmingham. As a Service Team Leader, you will be responsible for leading a team of up to 10 Service Drivers across a geographical area within the branch. Your primary objective will be to ensure that each customer receives the right service as promised.
Key Responsibilities:
- Team Leadership: Daily management of a team of up to 10 Service Drivers across a geographical area within the branch
- Customer Service: Liaising with customers to resolve issues/complaints
- Performance Monitoring: Monitoring the team's performance through various methods including quality checks and accompanied customer service visits to develop each driver and drive the improvement of performance levels and customer satisfaction
- Communication: Communicating with warehouse staff on the routes each driver will take and the products they will need on their vans
- Support and Development: Supporting the Sales Team with planning of installations to exceed customer expectations
Requirements:
- Leadership Skills: Have demonstrated leadership skills in any work environment
- Fast-paced Environment: Have worked in or be ready for a fast-paced and varied work environment
- Driving Licence: Hold a full UK Driving Licence with a maximum of 6 points
- Experience: Experience in managing within a service delivery environment would be an advantage, but don't worry we will train you in all the aspects needed to be successful within our industry
About Us:
We are Rentokil Hygiene, a FTSE 100 Group with a small company feel. We are a government-accredited learning organisation, which means we deliver the best training, qualifications, and opportunities to our people. We invest a great deal in this area to make sure you are ready for promotion opportunities when they come.
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