Accommodation Services Team Leader

6 days ago


Birmingham, Birmingham, United Kingdom Rentokil Hygiene Full time
Job Description

Job Title: Service Team Leader

Company: Rentokil Hygiene

Location: Birmingham

Job Type: Full-time

Salary: £24,048 per annum

Benefits:

  • Competitive salary
  • Grading system with higher salary bandings for consistently strong performance
  • Monthly bonus scheme
  • Sales leads commission
  • RI Rewards (includes cashback and discounts on multiple retailers)
  • Job security as part of a FTSE 100 company

Job Summary:

We are seeking an experienced Service Team Leader to join our team in Birmingham. As a Service Team Leader, you will be responsible for leading a team of up to 10 Service Drivers across a geographical area within the branch. Your primary objective will be to ensure that each customer receives the right service as promised.

Key Responsibilities:

  • Team Leadership: Daily management of a team of up to 10 Service Drivers across a geographical area within the branch
  • Customer Service: Liaising with customers to resolve issues/complaints
  • Performance Monitoring: Monitoring the team's performance through various methods including quality checks and accompanied customer service visits to develop each driver and drive the improvement of performance levels and customer satisfaction
  • Communication: Communicating with warehouse staff on the routes each driver will take and the products they will need on their vans
  • Support and Development: Supporting the Sales Team with planning of installations to exceed customer expectations

Requirements:

  • Leadership Skills: Have demonstrated leadership skills in any work environment
  • Fast-paced Environment: Have worked in or be ready for a fast-paced and varied work environment
  • Driving Licence: Hold a full UK Driving Licence with a maximum of 6 points
  • Experience: Experience in managing within a service delivery environment would be an advantage, but don't worry we will train you in all the aspects needed to be successful within our industry

About Us:

We are Rentokil Hygiene, a FTSE 100 Group with a small company feel. We are a government-accredited learning organisation, which means we deliver the best training, qualifications, and opportunities to our people. We invest a great deal in this area to make sure you are ready for promotion opportunities when they come.


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