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Accommodation Team Leader

2 months ago

Birmingham, Birmingham, United Kingdom River Island Full time
Job Description

We are seeking a highly skilled and motivated individual to join our team as a Store Operations Manager at River Island. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, driving sales growth, and delivering exceptional customer service.

Key Responsibilities:
  • Leadership and Team Management: Lead and motivate a team of sales associates and management staff to achieve sales targets and provide excellent customer service.
  • Store Operations: Oversee the day-to-day operations of the store, including stock management, visual merchandising, and store maintenance.
  • Customer Service: Ensure that customers receive a high level of service, responding to their needs and resolving any issues promptly and professionally.
  • Performance Management: Analyze sales data and customer feedback to identify areas for improvement and implement strategies to drive sales growth and customer satisfaction.
  • Visual Merchandising: Work with the visual merchandising team to create visually appealing store displays and window displays that drive sales and attract customers.
  • Stock Management: Manage stock levels, including ordering, receiving, and stocking merchandise, to ensure that the store is fully stocked and that customers can find what they need.
  • Health and Safety: Ensure that the store is maintained in a safe and secure manner, adhering to all health and safety regulations and procedures.
Requirements:
  • Leadership and Management Experience: Proven experience in a leadership or management role, with a track record of achieving sales targets and driving team performance.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond to customer needs and resolve issues promptly and professionally.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work effectively with colleagues, management, and customers.
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze sales data and customer feedback to identify areas for improvement.
  • Visual Merchandising and Stock Management Skills: Experience in visual merchandising and stock management, with the ability to create visually appealing store displays and manage stock levels effectively.
Benefits:
  • Competitive Salary and Bonus Scheme: A competitive salary and bonus scheme, with opportunities for career progression and professional development.
  • Generous Staff Discount: A generous staff discount scheme, allowing you to enjoy the latest River Island products at a discounted rate.
  • Opportunities for Career Progression: Opportunities for career progression and professional development, with a clear path for advancement within the company.
  • Flexible Working Arrangements: Flexible working arrangements, including part-time and full-time options, to suit your needs and lifestyle.