Lead Property Operations Manager

3 weeks ago

Bristol, Bristol, United Kingdom Alder King Property Consultants Full time
Position Overview

EXCELLENCE. COLLABORATION. OUTCOMES.

These principles have been the cornerstone of Alder King's esteemed reputation for over a century.

As a forward-thinking and accomplished top 25 property consultancy in the UK, we engage with clients on local, regional, and national levels, enhancing value throughout the entire property lifecycle.

Our operational model is built on trust. Involvement from senior partners, a multidisciplinary team framework, proactive teamwork, and extensive networks and relationships are key. We deliver our services with a practical, professional, and approachable demeanor.

ROLE OBJECTIVE

This pivotal position involves collaborating with clients to support the management of their property portfolios. It presents a distinctive opportunity to serve as the primary contact for clients, granting you the responsibility of overseeing the relationship concerning their assets.

While this role is primarily based in our central office, it encourages regular visits to client sites, allowing you to gain a comprehensive understanding of each property within the portfolio.

KEY RESPONSIBILITIES

  • Manage a diverse portfolio of commercial investment properties across the UK, including office, industrial, and retail sectors.
  • Initiate new management instructions, which includes document review, data abstraction, and input.
  • Maintain estate records and update databases as required.
  • Conduct property inspections.
  • Prepare service charge budgets and reconciliations.
  • Ensure the delivery of necessary landlord services through collaboration with the facilities management support team.
  • Guarantee statutory compliance across the property portfolio.
  • Engage with tenants regarding compliance and process applications.
  • Oversee the collection of rent, service charges, insurance, and other recoverables through our Property Management Administration Department.
  • Implement planned maintenance strategies with the facilities management support team.
  • Coordinate reactive maintenance efforts with the facilities management support team.
  • Ensure adequate buildings insurance coverage, including general insurance mediation and procurement in line with RICS guidelines.
  • Notify clients of rent review and lease renewal timelines.
  • Provide administrative support for Management Company secretarial matters.
  • Contribute to the generation of new business opportunities.
  • Engage in cross-selling of additional services offered by Alder King.
  • Manage client relationships, ensuring timely reporting and participation in meetings as necessary.
  • Participate in the Management Services Working Group.
  • Identify public relations opportunities.
  • Contribute to the ongoing enhancement of services and operational practices.
  • Supervise junior or support staff as appropriate.

GENERAL EXPECTATIONS

  • Consistently uphold the Firm's values in all internal and external interactions.
  • Actively seek and attend relevant networking events to cultivate and expand the Firm's client relationships with a focus on growth.
  • Deliver high-quality work that meets or exceeds client expectations, collaborating effectively with third parties as needed.
  • Share relevant knowledge with colleagues and support their professional development.

QUALIFICATIONS AND SKILLS

  • Possess RICS qualification with 3 to 5 years of post-qualification experience.
  • Demonstrate a proactive commercial mindset, capable of working collaboratively within a team and independently.
  • Exhibit resilience under pressure, with strong prioritization, time management, negotiation, and organizational skills, along with meticulous attention to detail.
  • Possess excellent communication and interpersonal skills, delivering information clearly and concisely.
  • Be adaptable and open to change, maintaining a positive attitude and the highest level of professionalism.
  • Proficient in Microsoft Office and relevant IT applications.
  • Exhibit strong research, analytical, and reporting capabilities.
  • Hold a valid driving license.

WORK LOCATION

This role is primarily based in the central office, with occasional travel required to client locations nationwide.

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