Administrative Support Specialist

3 weeks ago

London, Greater London, United Kingdom Westfield Health Full time

Support Administrator - Sheffield, South Yorkshire

Position Title Support Administrator

Location Sheffield / Hybrid

Employment Type Full Time, Permanent

The Support Administrator plays a crucial role within the Sales Team, delivering exceptional administrative assistance to both our Sales Team and corporate clients.

At Westfield Health, we are committed to enhancing the quality of life for our customers. The Support Administrator contributes to this mission by ensuring that our clients and Health & Wellbeing consultants receive comprehensive support throughout the sales process, fostering strong and progressive relationships.

We proudly embrace diversity and encourage applications from individuals of all backgrounds and experience levels.

As a Disability Confident Committed employer, we invite candidates who identify as such to apply as a Disability Confident Candidate when prompted.

Role Overview

The Support Administrator is integral to delivering top-tier administrative support to our Sales Team and corporate clientele.

Key Responsibilities:

  • Actively promote Westfield Health and Wellbeing products and services
  • Prepare written quotations upon request, collaborating with the Health and Wellbeing consultant and customer
  • Facilitate the onboarding of corporate accounts to ensure a positive customer experience
  • Address customer inquiries via telephone and email, coordinating with internal departments

Candidate Profile

Education and Qualifications

  • Maths and English GCSE at grade C or above or equivalent

Experience

  • Proven experience in an administrative support role within a sales environment
  • Experience in engaging with corporate customers and commercial stakeholders
  • Ability to build strong, trusted relationships with diverse clients and colleagues
  • Demonstrated excellence in providing a first-class internal and external customer experience

Skills

  • Proficient IT skills, including familiarity with office software and remote platforms (MS Teams/Zoom)
  • Strong communication skills, both oral and written
  • Exceptional organizational skills with the ability to manage multiple queries and meet deadlines
  • Attention to detail and accuracy in providing and communicating detailed product and management information
  • A positive and adaptable attitude towards change, with a passion for customer service and results-driven motivation
  • Accountability for personal performance and ongoing development
  • A collaborative team player who thrives in a team-oriented environment
  • Energetic and self-motivated, with a commitment to excellence and continuous improvement

The Westfield Philosophy

We are dedicated to inspiring and empowering our colleagues to achieve their best. Our people are our greatest asset, and by recruiting individuals who embody our values, we strive to provide an outstanding experience for both our colleagues and customers. Our commitment to fostering a workplace where colleagues feel connected, valued, and supported is reflected in our achievement of the prestigious Investors in People Gold accreditation.

Our co-created values represent the 'way we do things around here'. The Support Administrator is expected to exemplify these values in all aspects of their role:

  • We care
  • We're in it together
  • We are explorers
  • We own it

Life at Westfield

Westfield Health offers numerous benefits as part of your employment package. We believe that treating our colleagues well leads to a positive work environment, resulting in satisfied customers.

Maintain your well-being with access to personal Health Cash Plan and Private Medical Insurance policies, ensuring comprehensive coverage for essential healthcare needs.

Enjoy our all-inclusive internal wellbeing offerings, including free access to our Active Space, which features onsite gym facilities, on-demand classes, and resources available through our Wellbeing app. Utilize our Wellbeing Room and participate in Yoga and Pilates classes to relax and recharge.

Our annual bonus scheme acknowledges the hard work of all employees. We provide flexible working arrangements to help balance personal and professional life, along with incremental annual leave and service awards for colleagues after five years of service.

Interested in Joining Us?

The selection process will include a Competency Based Interview, where candidates will be asked to provide specific examples demonstrating the Skills and Values we seek for this role.

If you possess the skills and values necessary for this position, we encourage you to submit your CV along with details of your relevant skills and experience.

We look forward to meeting you

Application Support

We value inclusivity and strive to ensure our application process is accessible to all candidates. As a Disability Confident Employer, we are committed to providing reasonable adjustments to make the recruitment process as comfortable as possible.

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