Sales Support Specialist

6 days ago


Leeds, Leeds, United Kingdom The New Homes Group Full time

About The New Homes Group

The New Homes Group is a leading new homes specialist, part of the renowned Connells Group. We're experts in facilitating new home sales, collaborating with housebuilders, lenders, and estate agents nationwide.

Our Expertise

We offer a range of services, including Mortgage Services, Part Exchange, and Assisted Move, working with most of the UK's top 20 housebuilders. Our Helpline teams and Mortgage and Protection Advisers possess unparalleled knowledge of mortgage products tailored for the new homes market.

The Opportunity

We're expanding our Mortgage Helpline Teams and seeking an energetic Sales Support star. As a pivotal part of our Customer Service team, you'll be the first point of contact, delivering an exceptional first impression. Expect no two days to be the same

Your Role

As a Sales Support Specialist, you'll be responsible for:

  • Providing exceptional customer service via telephone and other communication channels.
  • Supporting our Mortgage Specialist teams with administrative tasks and data entry.
  • Engaging with diverse customers, introducing our services, and arranging call-backs with our mortgage specialists.
  • Working collaboratively with the team to achieve sales targets and customer service standards.

Requirements

To succeed in this role, you'll need:

  • Previous telephone and customer service experience.
  • Financial Services experience is a bonus but not essential.
  • Detail-oriented with a knack for office-based administrative tasks.
  • Motivated to exceed personal targets and customer service standards.
  • Excellent interpersonal skills with an outstanding telephone manner and strong listening skills.
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Perks & Benefits

We offer a range of benefits, including:

  • Permanent Full-Time Role
  • Extensive Training: Ongoing support and development program.
  • Paid Holidays: 28 days including Bank Holidays.
  • Birthday Off: Celebrate your special day (*Once Probation Completed)
  • Career Growth: Unrivaled opportunities for progression and personal development.
  • Pension: Contributory workplace pension.
  • Discounts: On estate agency fees, mortgage fees, and surveying services.
  • Referral Bonuses: Generous staff referral bonus scheme.
  • Life Cover: Death in service cover.
  • Well-being: 24-Hour Employee Assistance Programme.
  • Health Screening: Free Bluecrest prevention plus health screening.
  • Parking: Free onsite parking.
  • Discounts Platform: Perks at Work.
  • Health Care Plan: Access to a self-funded plan.
  • Gym Membership: Discount on Nuffield Gym Membership.
  • Car Leasing: Salary Sacrifice Personal Car Leasing Scheme.


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