Client Services Manager
4 weeks ago
We are seeking a highly skilled Client Services Manager to join our team at With Intelligence. As a key member of our client services team, you will play a critical role in delivering exceptional client experiences and building long-term relationships with our clients.
Key Responsibilities:
- Develop and maintain a deep understanding of our clients' business needs and organizational structures
- Build and maintain strong relationships with clients through regular communication and proactive issue resolution
- Work closely with our operations team to ensure seamless event delivery and exceed client expectations
- Support commercial directors in sales processes, including data management and opportunity creation
- Collaborate with our IR and Content teams to provide timely and accurate information to clients
- Manage and update retreat documentation and brochures to reflect the latest information
- Track client information and status in relevant databases
- Attend events, assist with registration, and provide exceptional client service
- Provide proactive and professional information to clients in advance of events
- Manage pre-event prep calls, scheduling meetings, and answering agenda questions
- Create post-event debrief reports for clients and stakeholders
Requirements:
- 1-3 years' experience in client services or a customer-facing role
- Excellent verbal and written communication skills, with confidence in speaking to senior professionals
- Project management experience preferred
- Strong attention to detail and process-oriented mindset
- Proven ability to multitask and manage multiple priorities
- Passion for delivering exceptional customer service and exceeding client expectations
- Ability to build trust with internal and external stakeholders
- Positive, can-do attitude and ability to remain calm under pressure
- Self-assured and comfortable interacting with senior professionals
- Overseas travel required for onsite events
- Experience with Microsoft Office and Salesforce preferred
Benefits:
- 24 days annual leave rising to 29 days
- Enhanced parental leave
- Medicash (Health Cash Plans)
- Wellness Days
- Flexible Fridays (Opportunity to finish early)
- Birthday day off
- Employee assistance program
- Travel loan scheme
- Charity days
- Breakfast provided
- Social Events throughout the year
- Hybrid Working
We are an Equal Opportunity Employer and welcome applications from diverse candidates. Our company culture values inclusivity, respect, and open communication. If you are a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply.
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