Assistive Technology Support Officer

3 weeks ago


Neath, Neath Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

Assistive Technology Service Support Officer

Contract Type: Permanent

Hours: Full Time, 37 hours per week

Location: Neath Port Talbot County Borough Council

We are seeking a dedicated Assistive Technology Service Support Officer to enhance our operations.

The successful applicant will take charge of maintaining and updating our information management systems, addressing inquiries related to our services, assisting in report generation, and managing financial documentation associated with the Assistive Technology Service.

Main Responsibilities:

  • Respond to inquiries from potential applicants for Assistive Technology, providing them with precise information regarding available options.
  • When necessary, coordinate with service users, the public, Care Managers, healthcare professionals, and external organizations to facilitate the effective delivery of the Assistive Technology service.
  • Ensure timely and accurate updates to the client management system, including inputting applications, revising information, and invoicing service users.
  • Assist in processing referrals from care managers, healthcare professionals, and other organizations.
  • Support the Assistive Technology Manager with performance management information, compiling reports and analyzing data to demonstrate service efficiency and contribute to ongoing service improvement.

Qualifications and Experience:

Applicants should be comfortable using the telephone and interacting with the public and other professionals. Comprehensive induction and training will be provided for the role.

Preferred Qualifications:

A minimum of 4 GCSEs (Grade A-C), including English Language or the Welsh equivalent.

If you possess the relevant experience and qualifications for this position, we encourage you to consider this opportunity.



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