Service Desk Analyst
4 days ago
Job Summary
We are seeking a highly skilled Service Desk Analyst to join our team at Marston Holdings. As a key member of our technology support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Respond to and resolve technical issues and incidents reported by clients via our service desk portal.
- Collaborate with internal teams, including product and development, to identify and resolve complex technical issues.
- Proactively monitor client systems to ensure maximum uptime and performance.
- Communicate effectively with clients to provide updates on issue resolution and activities undertaken.
- Work with the Service Desk Team Leader to ensure recurring technical issues are addressed and training or documentation requirements are identified and implemented.
Requirements
- Excellent written and verbal communication skills.
- Experience working in a technology-led support team.
- Knowledge of CCTV and hardware assembly.
- SQL skills, including understanding of database structures and query language.
- Self-motivated and able to manage and prioritize workload.
What We Offer
- Hybrid working arrangement with weekly visits to our office.
- Competitive salary of £25,500 pro rata.
- Healthcare cash plan.
- Staff benefits designed to suit your lifestyle.
- 25 days holiday pro rata.
- Cycle to work scheme.
- Enhanced Maternity and Paternity Package.
About Us
Marston Holdings is a leading supplier of intelligent traffic enforcement and management solutions, as well as a provider of smart city solutions. We are committed to creating an inclusive environment for all employees and are an equal opportunity employer.
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