Service Desk Analyst

4 days ago


Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Marston Holdings. As a key member of our technology support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Respond to and resolve technical issues and incidents reported by clients via our service desk portal.
  • Collaborate with internal teams, including product and development, to identify and resolve complex technical issues.
  • Proactively monitor client systems to ensure maximum uptime and performance.
  • Communicate effectively with clients to provide updates on issue resolution and activities undertaken.
  • Work with the Service Desk Team Leader to ensure recurring technical issues are addressed and training or documentation requirements are identified and implemented.

Requirements

  • Excellent written and verbal communication skills.
  • Experience working in a technology-led support team.
  • Knowledge of CCTV and hardware assembly.
  • SQL skills, including understanding of database structures and query language.
  • Self-motivated and able to manage and prioritize workload.

What We Offer

  • Hybrid working arrangement with weekly visits to our office.
  • Competitive salary of £25,500 pro rata.
  • Healthcare cash plan.
  • Staff benefits designed to suit your lifestyle.
  • 25 days holiday pro rata.
  • Cycle to work scheme.
  • Enhanced Maternity and Paternity Package.

About Us

Marston Holdings is a leading supplier of intelligent traffic enforcement and management solutions, as well as a provider of smart city solutions. We are committed to creating an inclusive environment for all employees and are an equal opportunity employer.



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