Service Desk Manager in Neath

1 month ago


Neath, Neath Port Talbot, United Kingdom Marston Group Full time

Service Desk Manager

Neath

60,000 pa

Videalert and Vortex, Part of Marston Holdings Ltd., are the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost. We are renown for the delivery of environmental sensors, networks and data solutions that support improved air quality and decarbonisation initiatives.

Due to continue growth we are looking for an established Service Desk Manager to join our Operations Leadership Team to drive a culture of world class service for our internal and external stakeholders.

The ideal candidate will be located in or around the Neath area and have a passion for Technology and will lead our dynamic Service Desk Team through coaching and further developing their skills and capabilities.

What you will be doing:

  • Oversee the day-to-day operations of the service desk, ensuring timely and efficient resolution of client issues. Set and maintain high standards for quality work, response time, and overall client satisfaction. Develop and implement best practices and processes for issue tracking, escalation and resolution.
  • Responsible for the ongoing improvement planning of our Service Level Management for the Service Desk, working closely with our Head of Service Management to understand our direct impact to the client's contractual experience.
  • Manage our Major incident processes and be the escalation point for all critical outages, providing clear, and timely communications to all key stakeholders.
  • Responsible for the collation of route cause analysis (Major Incident Report) documentation for any Major incidents that may occur.
  • Lead, mentor, and coach the Service Desk Team across multiple sites, setting clear performance expectations. Conduct regular team meetings and one to one reviews to monitor progress and drive performance. Assist with recruitment, training and onboarding of new team members.

What's in it for you?

  • Salary: up to 60,000 per annum.
  • Full Time, 37.5 hours per week.
  • Healthcare cash plan
  • Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing.
  • 27 days holiday + bank holidays
  • Cycle to work scheme.
  • Enhanced Maternity and Paternity Package NB this is subject to eligibility.

If this sounds like the role for you, please apply.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.



  • Neath, Neath Port Talbot, United Kingdom Marston Holding Limited Full time

    Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest...


  • Neath, Neath Port Talbot, United Kingdom Marston Group Full time

    Are You A Tech Troubleshooter Extraordinaire? If so look no further We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a full time, permanent basis.Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot Council Full time

    Location of post: Beaufort House, Groves Road, Neath, SA11 1YE with a requirement to work across various locations within NPT We are currently looking for 5 x Support and Accommodation Officers to join our team. The successful candidate will be responsible for – supporting all individuals and families that are placed into interim accommodation with...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot Council Full time

    Location: Blaengwrach Primary School, Cwmgwrach, Neath SA11 5TE Salary: GR1 £11.59 per hour Permanent: 3.75 hours per week Term Time Only Application Closing Date: 16/08/2024 As part of the Welsh Assembly Government's commitment to providing free, healthy breakfasts to children of primary school age we are looking for enthusiastic individuals to assist in...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot Council Full time

    Job Reference: REQ00299 Salary: £11.59 per hour - GR1 SCP 1 Package: Generous holiday entitlement and other flexible working options available. Contractual Hours: 10 hours Contract Type: Permanent Mobile Kitchen Assistant x3 Monday – Friday – Various times to cover lunch within the schools School: Various Locations within the NPT Borough You will be...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot Council Full time

    Do you have a keen eye for detail? Could you help shape our community through design of drainage projects and site surveys? If the answer is yes – then we need you to join our team as a survey Assistant / Technician in our street care services team. The successful candidate will be responsible for supporting designated officers in relation site surveys...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot Council Full time

    Job Reference: REQ03238 Location: Abbey Primary School Salary: £14,600 to £15,090 (pay award pending) Package: 27.5 hours 39 weeks Temporary to 31st August 2025 Contractual Hours: 27.5 hours Number Of Pupils On Roll: 459 Start Date: September 2024 The Governing Body are looking to appoint a committed and highly motivated Teaching Assistant to support a...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot Council Full time

    Job Type: Permanent Part time 7.25 hours per week/41 weeks per annum term time only. Hours Of Work: Monday - Thursday 3.30pm - 5.00pm Friday 3.30pm - 4.45pm We are currently looking for a School Cleaner to join Team NPT. You'll join our excellent cleaning team that was shortlisted for the Best Service Team category at the prestigious APSE Awards. The team is...


  • Neath, Wales, Neath Port Talbot, United Kingdom Marston Holdings Part time

    Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so… We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on the weekend. 20 hours to be...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot Council Full time

    Job Reference: REQ03282 Salary: £ £15.03 per hour depending on qualification. Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities. Contract Type: Permanent Hours: Part Time 2 hours per...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

    Breakfast Program Support Staff Position Type: PermanentWork Schedule: Monday – Friday, 8.10am – 8.55am, totaling 3.75 hours per weekEmployment Period: Term Time OnlyLocation: St Joseph's Junior PrimaryAs part of the initiative to provide nutritious breakfast options to primary school children, we are seeking dedicated individuals to assist in the...


  • Neath, Neath Port Talbot, United Kingdom DS Smith Full time

    DS Smith are looking for a Shift Manager to join the team based at manufacturing site here in Neath. As a shift manager you will be required to work 40 hours a week on a rotating shift basis. which will include Days shift and Night shift. As a shift manager people and operations management will be essentially, to keep our site fully operational you be...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

    Breakfast Service Coordinator Position Overview: We are seeking dedicated individuals to join our team as part of the Breakfast Service. This role is essential in ensuring that children receive nutritious meals at the start of their school day. Employment Type: Permanent, 2.5 hours per week during term time. Working Days: Monday to Friday Location: Neath...


  • Neath, Neath Port Talbot, United Kingdom Marston Group Full time

    System Configuration Consultant - RemoteDue to continued growth, we have an exciting opportunity for a System Configuration Consultant to join our team This is a full time, permanent role working remotely with some occasional travel required to our office in Neath. Marston Holdings are continually expanding, and part of our growth is our Technology side of...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

    Job Title: Community Wellbeing AnalystJob Summary:We are seeking a skilled Community Wellbeing Analyst to join our team at Neath Port Talbot County Borough Council. The successful candidate will be responsible for scheduling and monitoring support worker rotas, ensuring timely delivery of services to individuals.Key Responsibilities:Work closely with...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

    Culinary Support Staff Job Overview Employment Type: Permanent Hours: 5 hours per week, Term Time Only Schedule: Monday – Friday, 1200 to 1300 Location: Neath Port Talbot County Borough Council The role involves supporting the efficient operation of the lunchtime service while ensuring cleanliness and hygiene standards in the kitchen. Responsibilities...

  • Kitchen Assistant

    3 days ago


    Neath, Neath Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

    Job Title: Kitchen AssistantJob Summary:We are seeking a reliable and organized Kitchen Assistant to join our team at Neath Port Talbot County Borough Council. As a Kitchen Assistant, you will play a vital role in ensuring the smooth operation of our lunchtime service and maintaining high standards of hygiene and safety in the kitchen.Key...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

    Culinary Support Staff Job Overview As a vital member of our kitchen team, you will play an essential role in ensuring the efficient operation of our lunchtime service. Your responsibilities will include maintaining cleanliness and hygiene standards in the kitchen while assisting with various culinary tasks. Key Responsibilities: Assisting in the preparation...


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

    Morning Care Assistant Job Overview We are seeking dedicated individuals to join our team as Morning Care Assistants. This role is essential in supporting the provision of nutritious breakfasts to primary school children. Position Details Type: Permanent Hours: 3.75 hours per week, Term Time Only Schedule: Monday – Friday, 8:05 AM – 8:50 AM Location:...


  • Neath, Neath Port Talbot, United Kingdom Screwfix Full time

    Location: Units 8-10 The Courtyard, Darcy Business Park, Llandarcy, Neath, SA10 6EJ You'll be at the core of Screwfix, making sure our customers are the heart of everything we do. You'll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you'll always be kept...