Service Desk Operations Specialist

2 months ago

Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

Job Summary

We are seeking a highly skilled Service Desk Operations Specialist to join our team at Marston Holdings. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Respond to and resolve technical issues and incidents in a timely and professional manner.
  • Work closely with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
  • Manage communication with clients via the service desk portal, ensuring a high level of interactive ongoing communication and keeping clients updated on the status and activities undertaken to resolve issues.
  • Identify client issues raised during proactive performance checks of all customer systems and ensure maximum possible uptime and performance.
  • Liaise with other internal teams, including product and development, to break down complex issues and involve appropriate stakeholders when required.

Requirements

  • Excellent written and verbal communication skills.
  • Experience of working within a technology-led support team.
  • Knowledge of CCTV and hardware assembly.
  • SQL skills, including understanding of database structures and query language.
  • Self-motivated and able to manage and prioritize own workload.
  • Pro-active attitude towards investigation and resolution of incidents.

What We Offer

  • Hybrid working arrangement with weekly visits to our office.
  • Competitive salary of £25,500 pro rata.
  • Healthcare cash plan.
  • Staff benefits designed to suit your lifestyle.
  • 25 days holiday pro rata.
  • Cycle to work scheme.
  • Enhanced Maternity and Paternity Package (subject to eligibility).

  • Service Desk Operations Specialist

    2 weeks ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team at Marston Holdings. As a key member of our technology team, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Respond to customer inquiries and incidents via...

  • Service Desk Operations Specialist

    1 week ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    Service Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Marston Holdings. As a key member of our technology support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to inbound customer incidents and escalate as...

  • Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    Service Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Marston Holdings. As a Service Desk Analyst, you will be the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems.Key Responsibilities:Working with the Service Desk Team Leader and wider support...

  • Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    Service Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Marston Holdings. As a Service Desk Analyst, you will be the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems.Key Responsibilities:Working with the Service Desk Team Leader and wider support...

  • Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    {"title": "Service Desk Analyst Role", "description": "Are you looking for a role with flexible hours?We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis.This role will be office-based Monday - Friday with Home working on the weekend.20 hours to be worked on a rotational two-week rota,...

  • Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    {"title": "Service Desk Analyst Role", "description": "Are you looking for a role with flexible hours?We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis.This role will be office-based Monday - Friday with Home working on the weekend.20 hours to be worked on a rotational two-week rota,...

  • Service Desk Support Specialist

    2 weeks ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    Service Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Marston Holdings. As a key member of our technology team, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Respond to inbound customer incidents and...

  • Service Desk Technical Specialist

    3 days ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    About This RoleWe are seeking an experienced Service Desk Technical Specialist to join our team at Marston Holdings.Key ResponsibilitiesRespond to customer incidents and escalate as necessary.Manage communication with clients via the service desk portal, phone, and email.Identify and address technical issues with CCTV systems and hardware assembly.Liaise...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and remotely on weekends.Key Responsibilities:Respond to customer support requests and incidents via phone, email, and service desk portalWork with the...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and remotely on weekends.Key Responsibilities:Respond to customer support requests and incidents via phone, email, and service desk portalWork with the...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.Key Responsibilities:Respond to customer support requests and incidents via phone, email, and the service desk portal.Work...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.Key Responsibilities:Respond to customer support requirements and deal with alerts from our monitoring systems.Work with the...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.Key Responsibilities:Respond to customer support requests and incidents via phone, email, and the service desk portal.Work...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.Key Responsibilities:Respond to customer support requirements and deal with alerts from our monitoring systems.Work with the...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.Key Responsibilities:Respond to customer support requirements and deal with alerts from our monitoring systems.Work with the...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and remotely on weekends.Key Responsibilities:Respond to customer support requests and incidents via phone, email, and the service desk portal.Work with...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.Key Responsibilities:Respond to customer support requirements and deal with alerts from our monitoring systems.Work with the...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and remotely on weekends.Key Responsibilities:Respond to customer support requests and incidents via phone, email, and the service desk portal.Work with...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.Key Responsibilities:Respond to customer support requirements and deal with alerts from our monitoring systems.Work with the...

  • IT Service Desk Support Specialist

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.Key Responsibilities:Respond to customer support requirements and deal with alerts from our monitoring systems.Work with the...