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Service Desk Support Specialist

1 month ago

Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time
Service Desk Analyst Job Description

We are seeking a skilled Service Desk Analyst to join our team at Marston Holdings. As a key member of our technology team, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Respond to inbound customer incidents and escalate as necessary
  • Manage communication with clients via phone, email, and service desk portal
  • Identify and resolve technical issues with customer systems to ensure maximum uptime and performance
  • Liaise with internal teams to break down complex issues and involve stakeholders as needed
Requirements:
  • Excellent written and verbal communication skills
  • Experience working in a technology-led support team
  • Knowledge of CCTV and hardware assembly
  • SQL skills, including understanding of database structures and query language
  • Self-motivated and able to manage and prioritize workload
What We Offer:
  • Hybrid working with weekly visits to our Neath office
  • 37.5 hours per week on a rotational rota pattern, operating from Monday to Sunday (including Bank Holidays)
  • Salary: £25,500 per annum
  • Healthcare cash plan
  • Staff benefits, including discounts on retail shopping, travel, and socialising
  • 25 days + bank holidays
  • Cycle to work scheme
  • Enhanced Maternity and Paternity Package

We are an equal opportunity employer and welcome applications from all suitably qualified candidates. Please note that new starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check.