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Assistive Technology Support Specialist
3 months ago
Assistive Technology Service Support Officer
Contract Type: Permanent
Hours: Full Time, 37 hours per week
Location: Neath Port Talbot County Borough Council
We are seeking a dedicated Assistive Technology Service Support Officer to enhance our operations.
The ideal candidate will take charge of maintaining and updating our information management systems, addressing inquiries related to our services, assisting in report generation, and managing financial documentation associated with the Assistive Technology Service.
Main Responsibilities:
- Respond to inquiries from potential applicants for Assistive Technology, providing them with precise information regarding available options.
- Collaborate with service users, the public, Care Managers, healthcare professionals, and external organizations to facilitate the effective delivery of the Assistive Technology service.
- Ensure the client management system is updated accurately and promptly; this includes entering applications, modifying information, and invoicing service users.
- Assist in processing referrals from care managers, healthcare professionals, and other agencies.
- Support the Assistive Technology Manager in performance management by generating reports and analyzing data to demonstrate service efficiency and contribute to ongoing service enhancement.
Required Experience:
Comfortable using the telephone and engaging with the public and other professionals. Comprehensive induction and training will be provided for the role.
Preferred Qualifications:
A minimum of 4 GCSEs (Grade A-C), including English Language or the Welsh equivalent.
If you possess the relevant experience and qualifications for this position, we encourage you to consider this opportunity.
For further information:
