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Customer Service Representative

2 months ago

Penrith, Cumbria, United Kingdom Virgin Trains Full time
Customer Service Role

We are seeking a skilled Customer Service Representative to provide exceptional service to our customers at Penrith Station. As a key member of our team, you will be responsible for ensuring a smooth and enjoyable journey for all passengers.

  • Provide proactive assistance and information to customers, meeting them throughout the station, platforms, and public areas.
  • Take the initiative in solving problems and providing reassurance to customers with particular travel requirements.
  • Ensure the safe and punctual departure of all services in accordance with laid-down procedures.
  • Be well-presented, wear uniforms maintained in good order, and be trained to have a thorough knowledge of all our services and products.

We are looking for a team player who can provide excellent customer service with a positive attitude. If you are a good listener, a master of thinking on your feet, and enjoy learning new things and meeting new people, then this could be the perfect role for you.

We offer a range of contracts, including Fixed Term, Full Time, and Part Time. As a valued member of our team, you will receive comprehensive training and support to help you succeed in your role.

Please note that you may need to pass a safety-critical medical if successful with your application.