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Client Relationship Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Aon Full time
Insurance Client Services Manager - Public Sector Clients Aon is currently seeking a Client Services Manager to support our National Public Sector division. This position offers a hybrid work arrangement, allowing flexibility to work remotely and from our Glasgow office.

The Client Services Manager serves as the primary liaison between clients and Aon, overseeing and coordinating the delivery of services to clients by leveraging designated service teams and specialized resources.
Aon is dedicated to informed decision-making At Aon, we empower better decisions to safeguard and enhance the lives of individuals globally.
We are united by trust as a cohesive, diverse team, committed to supporting our colleagues and clients in achieving success.
Key Responsibilities As a Client Services Manager, your primary duties will encompass:
  • Overseeing the service delivery to clients, ensuring that the highest standards of service are maintained in accordance with established client service protocols.
  • Identifying and presenting Aon's offerings to fulfill client requirements while effectively communicating each client's business challenges and needs to the service team and other Aon divisions.
  • Cultivating relationships with key decision-makers within client organizations.
  • Enhancing the revenue and profitability of your client portfolio, including achieving annual revenue objectives for this portfolio.
  • Adhering to the Aon UK Limited Risk Management Framework and ensuring compliance with Aon UK Limited policies, including active participation in risk management processes (including mandatory training) that could negatively impact the business, interests, or reputation of any Group Company.
What Sets This Opportunity Apart Our Public Sector division collaborates with clients across various segments, including:
  • Local Authorities
  • Police, Fire, and Rescue Services
  • National Health Service (NHS)
  • Educational Institutions
  • Central Government
  • Other Non-Profit Organizations.
Qualifications for Success
  • Familiarity with the Public Sector insurance landscape and tender processes, with the capability to conduct client insurance tenders.
  • Strong ability to establish and maintain relationships with insurers.
  • ACII or equivalent qualification is preferred.
  • Proven experience managing substantial public-sector clients and understanding public sector-specific risks is essential.
  • Commercial acumen regarding market dynamics, business drivers, competitors, and associated risks.
  • Effective communication and presentation skills.
  • Self-motivated, organized, and results-oriented.
  • Client-centric with a consultative approach and a commitment to excellence in client service delivery.
Support for Our Colleagues In addition to a comprehensive benefits package, we promote a diverse workforce. Our agile and inclusive environment allows you to prioritize your wellbeing and work-life balance, ensuring you can thrive at Aon. Additionally, all employees benefit from two "Global Wellbeing Days" each year, encouraging personal time. We offer various working style solutions, recognizing that flexibility extends beyond just the workplace... and we fully support this. We refer to this as Smart Working.

Our culture of continuous learning inspires and equips you to learn, share, and grow, helping you reach your fullest potential. Consequently, at Aon, you will feel more connected, relevant, and valued.
We provide reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits in accordance with applicable law. Aon values an innovative, diverse workplace where all employees feel empowered to be their authentic selves. Aon is proud to be an equal opportunity employer.

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