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Team Leader
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Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout Hastings DirectWe're a digital insurance provider with a passion for delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're looking for a talented Team Leader to join our ranks.Job SummaryWe're seeking a seasoned Team Leader to lead our team of customer service professionals....
Team Leader
2 months ago
About the Role:
We are seeking a highly skilled and experienced Team Manager to join our International department. As a Team Manager, you will play a pivotal role in ensuring the delivery of outstanding customer service by providing guidance, coaching, and support to your team.
Key Responsibilities:
- Lead, coach, and motivate a team to deliver exceptional customer service
- Manage and maintain a professional, efficient, and customer-focused team
- Provide clear direction and guidance to inspire outstanding operational performance
- Make decisions using initiative and think on your feet
- Set objectives, offer constructive feedback, and foster success
- Build strong relationships to cultivate a positive and dynamic work environment
Requirements:
- Previous management experience
- Strong understanding of working within a customer service and/or contact centre environment
- Excellent communication skills, both verbal and written
- Ability to plan and manage tasks to meet deadlines and make decisions confidently
What's Next:
Press the apply button now to start your application. Once you have applied, we will consider your skills and experience based on your application. Your manager or their buddy will need to complete a Line Manager Assessment before the closing date. Please inform them you are applying in advance.
3 and 4 Star Performers will be given priority when applying for new positions/shifts. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.
