Head of Field Operations
3 weeks ago
Position Overview
Location: Remote with occasional travel requirements
Reports to: Operations Director
Compensation: Competitive salary with benefits
About Calisen Metering
Calisen Metering is a leader in energy infrastructure, focusing on the deployment and management of smart metering solutions and energy-efficient technologies throughout the UK. Our mission is to facilitate the transition to a sustainable energy future, and our dedicated team is essential in providing outstanding service and innovative solutions to our clients.
Role Overview: Head of Field Operations
We are looking for a seasoned and proactive Head of Field Operations to guide and motivate our field service teams. In this pivotal leadership position, you will be accountable for maintaining a high standard of service delivery to our clients, overseeing performance metrics, financial management, and nurturing robust relationships with both internal and external partners.
You will cultivate a culture centered on safety and excellence, ensuring that our teams are engaged, well-prepared, and capable of providing exceptional service. Your strategic insights will play a vital role in shaping and executing long-term objectives for the Field Operations division, ensuring our continued growth and the fulfillment of client expectations.
Key Responsibilities
Leadership & Management: Direct and oversee multi-disciplinary field service teams, promoting a high-performance culture that emphasizes safety and client satisfaction. Operational Excellence: Manage the operational budget with an emphasis on productivity, cost efficiency, and quality assurance. Ensure compliance with established processes and standards to achieve KPIs and objectives. Strategic Development: Collaborate with various departments to devise strategies that enhance client satisfaction and identify opportunities for future business expansion. Transformation: Implement the Field Operations transformation initiative to elevate client experience, enhance service scalability, and improve operational responsiveness. Stakeholder Engagement: Serve as the primary escalation point for client-related issues concerning field operations. Maintain strong relationships with all stakeholders.Candidate Profile
Experience:
Extensive background in managing multi-disciplinary field service operations at a senior level. Proven expertise in budget oversight and financial accountability. Demonstrated success in leading and developing high-performing teams. Experience in managing client relationships and resolving issues effectively.Skills & Knowledge:
Strong leadership and team management capabilities. Excellent verbal and written communication skills. Comprehensive understanding of field service operations, industry standards, and compliance regulations. Familiarity with field service management software and tools. Commitment to safety, continuous improvement, and client-focused service delivery.Qualifications:
A solid standard of general education (e.g., GCSEs or equivalent, including English and Maths). Bachelor's degree or higher in business management or a related discipline (preferred).Additional Requirements:
No unspent criminal convictions. Proven eligibility to work in the UK. Willingness to travel and work at various business locations as necessary.Benefits:
Annual Bonus: Non-contractual annual bonus based on company and personal performance, potentially up to 15% of annual salary. Pension Contribution: You will receive a pension pack from our nominated provider, outlining the scheme rules and your opt-out options. Holiday Entitlement: 25 days, increasing by 1 day per calendar year of employment up to a maximum of 30 days, plus 8 bank holidays & Birthday Holiday. Critical Illness, Life Assurance, and Income Protection Benefits. Vitality Private Medical Insurance. Business and Accident Insurance.-
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