**Administrative Coordinator**

7 days ago


Manchester, United Kingdom The Portfolio Group Full time

About The Portfolio Group

The Portfolio Group is a leading provider of Employee Assistance Programs (EAPs) and Occupational Health services. As a Service Led business, we pride ourselves on delivering exceptional support to our clients and their employees.

We are seeking an experienced Administrative Coordinator to join our Workforce Planning team. This is a fantastic opportunity for a skilled professional to take ownership of administrative tasks, ensuring the smooth operation of our services.

Key Responsibilities

  • Monitor and manage workloads to ensure optimal Service Level Agreements (SLAs) are achieved
  • Manage and maintain accuracy of team rotas, ensuring seamless communication and collaboration
  • Distribute queries and enquiries across EAP teams, providing timely and effective support
  • Ensure accurate recording of notes and client information on our database
  • Maintain and assess productivity levels to ensure service provision is maintained and service levels are achieved
  • Develop and maintain knowledge of our EAP services, adhering to departmental procedures and protocols
  • Take ownership of cases, ensuring clients receive the necessary support and guidance
  • Update live rotas and schedules, performing regular error checking
  • Produce weekly work mode usage reports and distribute to relevant teams
  • Review lunchtime distribution as needed to ensure optimal operational efficiency

What We Offer

  • 25 days' holiday, plus bank holidays
  • Day off on your birthday
  • Holidays increase after 2- and 5-years' service
  • Cash plan for you (and your children, if any)
  • Private medical insurance after 5-years' service
  • Contractual sick pay
  • Pension Plan and Life Insurance
  • Holiday season bonus after 3 years' service
  • Profit share scheme
  • Season ticket loan scheme
  • Cycle to work scheme
  • Access to Employee Assistance Programme
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink
  • Company incentives & access to discount schemes


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