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Operations Director
2 months ago
We are seeking an experienced Operations Manager to lead our Transfers Department. As a key member of our team, you will be responsible for managing and achieving key KPIs, driving short and long-term strategic plans, and ensuring a high-quality service to our customers.
Key Responsibilities- Directly responsible for the performance of the Transfers department against key KPIs through leading and driving short and long-term strategic plans.
- Representing Transfers on change and improvement initiatives to deliver sustained operational improvement and excellence.
- Drive an efficient, consistent, and high-quality service to our customers at every interaction.
- Effective leadership of Team Managers and their Direct reports through coaching, mentoring, and development.
- Build an empowered, motivated, and passionate team, rewarding customer-focused behaviours, managing performance, and driving a culture of ownership and continuous improvement.
- Treat customers fairly at all times.
- Deputise for the Head of Transfers when required.
We are looking for a candidate with:
- Ability to forecast and effectively plan to deliver KPIs.
- Proficient in Excel and able to manipulate reports and understand the data, driving actions and solutions.
- Proven experience of managing a High Performing Team, with experience of managing a Team of Managers being advantageous.
- Experience of managing in the financial services industry is essential.
- A team player who is capable of leading and inspiring team members, with experience of coaching and developing staff and making sound decisions.
- Proven ability to build relations with your team, the wider management team, and other stakeholders.
- Understanding of Consumer Duty and Anti-Money Laundering/KYC Regulations.
- Knowledge of ISA or SIPP products would be a considerable advantage.
Interactive Investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for over 25 years, and we're now the UK's number one flat-fee investment platform, with assets under administration approaching £55 billion and over 400,000 customers.
